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SBS Networking Issues

Posted on 2013-12-30
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Last Modified: 2014-01-27
I Have a SBS 2008 that was setup before I took over, we are in the process of changing ISP's  When I change the settings on the router to the new ISP Static I am unable to get out to the internet from the small business server or even ping public IP addresses.  If I go back to the old ISP on the router everything works fine.

Nothing has changed on the private network, on a workstation if I put in a public DNS server I am able to get out to the internet just fine if I put the DNS back to the small business server no joy.  Once I go back to the old ISP everything works fine.

I have rerun the fix my internet wizard with no luck.  I'm guessing someone ran the wizard in the beginning of the servers setup and did the router config and somewhere in the registry it is remembering the old router config even though that shouldn't matter.

The router still has the same private IP address so that hasn't changed it is just the public IP addresses that have changed.  If I configure a laptop with the public IP info on the new service I am able to get out on the internet just fine so it doesn't have anything to do with the new ISP.

Can anyone make any suggestions on what to try next short of calling Microsoft, let me know if you need any additional information.

Thanks

Todd
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Question by:ToddB02
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24 Comments
 
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Expert Comment

by:ktaczala
ID: 39747402
Check the DNS forwarders on sbs 2011.  MS recommends using only root hints instead of forwarders,  I prefer forwarders instead of root hints,  I've have root hints do exactly what you're experiencing.
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Expert Comment

by:tsaico
ID: 39747526
Just in case, I would also check to make sure the firewall rules are on groups like "Public Wan -> Internal subnet".  I had inherited a Juniper firewall one time, and the rules were are specifically the old WAN ip, so the firewall itself was not allowing anything in other than the old IP.

As for the DNS forwarders, I have seen this also, but a restart of DNS server service fixes that.
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Author Comment

by:ToddB02
ID: 39749987
Okay I've tried just using root hint or forwarders no luck.

Also when I have things setup for the old ISP I can ping public IP addresses such as 8.8.8.8 but once I change it over to the new ISP I cannot ping 8.8.8.8 But form other machines on the network I can ping 8.8.8.8 and if I change to a public name server on that machine I can get out on the internet.

I have restarted the DNS services and booted the server cold with the new ISP in place.  The firewall was replaced after I took over so nothing is configure on it to restrict traffic.

Any other ideas?
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Author Comment

by:ToddB02
ID: 39751494
Okay I have now done a netsh int ip reset with no luck either.

There has to be some sort of routing table that someone setup on this server, does anyone have any ideas on what I can try to reset or look at to get this working.
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Expert Comment

by:ktaczala
ID: 39751719
try a tracert 8.8.8.8 from an elevated command prompt.
first response should be from the router/firewall
then everything after that is public.

if you get no connection at all, you are definitely not getting out of the server, which means somewhere, someone has locked down the nic/server to a specific IP, internally on the server. What brand is the server?  Is there some kind of OEM app running that may be blocking?
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Expert Comment

by:ktaczala
ID: 39751723
you can look at the routing table from a command prompt.

route print
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Author Comment

by:ToddB02
ID: 39751755
The Trace route doesn't hit the router when I have the new ISP active.

With the old ISP it goes out just fine.

I don't see any weird software running that would be restricting traffic.

It is a dell R310 server I have updated the NIC drivers and firmware, Bios and anything else dell had on their site that was all done before I did the netsh on the TCP/IP stack.

Below are the results of the Route print.

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0  192.168.100.254   192.168.100.12    266
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
    192.168.100.0    255.255.255.0         On-link    192.168.100.12    266
   192.168.100.12  255.255.255.255         On-link    192.168.100.12    266
  192.168.100.255  255.255.255.255         On-link    192.168.100.12    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link    192.168.100.12    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link    192.168.100.12    266
===========================================================================
Persistent Routes:
  Network Address          Netmask  Gateway Address  Metric
          0.0.0.0          0.0.0.0  192.168.100.254  Default
===========================================================================

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 13    266 fe80::/64                On-link
 13    266 fe80::9dbf:4c89:9326:164f/128
                                    On-link
  1    306 ff00::/8                 On-link
 13    266 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
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Expert Comment

by:ktaczala
ID: 39751797
How about anything in local security policies? Network access policies?
Start | Programs | Administrative Tools | Local Security Settings
Start | Programs | Administrative Tools | Network Access Policies
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Expert Comment

by:ktaczala
ID: 39751808
Shot in the dark,
search the registry for the old ISP address, see if anything jumps out as restricting access to that IP only.

Maybe someone found an undocumented way to lock it down.
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Author Comment

by:ToddB02
ID: 39752016
Okay I didn't find anything for the public IP's but I did find the following under the registry key

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\PersistentRoutes

The Key value is below

0.0.0.0,0.0.0.0,192.168.100.254,-1

Looking on my local box I don't have anything set like that in the registry.

Should I delete it?
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LVL 12

Expert Comment

by:ktaczala
ID: 39752085
No, that's your persistent route as shown in your route print.
anything in the Nic settings?
network connections, properties, adaptor configuration.
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Author Comment

by:ToddB02
ID: 39752176
Nothing that looked out of the ordinary.

Do you think if I got a new network card and installed it that would make a difference or is it probably tied to the OS?
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Expert Comment

by:ktaczala
ID: 39752232
That was my next suggestion,

Add a nic card assign a different address to the new one then change DNS listening to new nic IP see attachment
ScreenCapture.jpg
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Author Comment

by:ToddB02
ID: 39755229
Okay the new NIC kinda did the trick but not fully once I reboot with the new IP it stops working again.

After it comes back up if I change it to an IP I've never used it is okay but if I reboot none of those IPS will connect with the new ISP.

Also now every time I go into the network card properties it want's to restart the machine.

Any other ideas or is it time to call Microsoft?
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LVL 12

Expert Comment

by:ktaczala
ID: 39755255
One thing I would try is install a completely different router.  It almost sounds like the router is denying traffic.
What kind of router is installed, does the router syslog show any traffic relating to the Server IP(s)
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LVL 12

Expert Comment

by:ktaczala
ID: 39755260
Once you installed the new nic & configured it, did you remove the static ip info from the old nic and disable it?
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Author Comment

by:ToddB02
ID: 39755318
It is a sonicwall firewall the old nic was disabled and the IP address was removed before the restart.  It has to be something with DNS.

I did configure a different firewall and tried it at one point but I still had the issue.

When I do the tracert it never even hits the firewall but I can ping the firewalls address just fine.
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Author Comment

by:ToddB02
ID: 39755327
Is there any way to rebuild/reset DNS on the Small business server?
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LVL 12

Expert Comment

by:ktaczala
ID: 39755336
how about trying some dcdiags and see what they reveal.

http://technet.microsoft.com/en-us/library/cc776854(v=ws.10).aspx
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Expert Comment

by:ktaczala
ID: 39755343
That's the connect to internet and fix my network wizards.  Since it's a DC removing/reinstalling DNS is not an option.
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Author Comment

by:ToddB02
ID: 39755418
The DCDIag log file is attached.

I also noticed a lot of dcom errors as well trying to talk to machines.
DCDiag.txt
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Expert Comment

by:ktaczala
ID: 39755439
Check active directory users and computers.  Is the DC in the OU called Domain Controllers?

If not it should be. If it's not examine which GPO's are being applied to it in detail.
 I don't think to Replication issues are critical since this is a single DC environment.

here's a link for the "failed test NCSecDesc" another non issue.
 http://support.microsoft.com/kb/967482
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Accepted Solution

by:
ToddB02 earned 0 total points
ID: 39800434
Ended up calling MS Support in the end the fix was flushing a lot of caches and doing a hard reset of the router and reconfiguring it from scratch.  I had already done a hard reset of the router before this but doing everything together seems to have resolved the issue.
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Author Closing Comment

by:ToddB02
ID: 39811497
Ended up calling MS support to resolve the issue.
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