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New Quickbooks install will not open

Posted on 2013-12-31
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We have had this issue for some time now, we first tried Quickbooks 2011 and had registration problems, so returned it.  Then tried Quickbooks 2012 and had issues with opening Quickbooks as soon as it successfully installed, so returned it.  We now tried Quickbooks 2014 and have the same result.  As soon as it successfully installs we get the following error when opening Quickbooks:

"Quickbooks has stopped Working" - see attached for a screen shot.

It does this on our Windows 2008 Virtual Machine Terminal Server as well as 2 Dell Vostro 220 PC's.  We had the issue on these machines with QB 2011 when the pc's were brand new and Intuit couldn't find a fix.

We have tried all the following in the article:
http://support.quickbooks.intuit.com/support/articles/SLN42882
B-S-QB14.JPG
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Question by:ggoble
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LVL 99

Expert Comment

by:John Hurst
ID: 39749019
QuickBooks 2011 through QuickBooks 2014 will work fine on Windows 7 Pro 64-bit. I have done this.

QuickBooks 2014 will work fine on Windows 8.1 Pro 64-bit. I have this running now.

What operating system are the 2 Dell machines?

One thing QB needs (and I did not see it mentioned in the summary above in a quick read) is .NET Framework. Sometimes Windows leaves .NET Framework updates behind as recommended. Make sure .NET updates and all other updates have been done. Restart after doing that.

What Antivirus are you using?  I use Symantec Endpoint Protection myself and for clients. You might try disabling your AV to do the QB install.

Of course, you should log in with a user that is a member of the admin group. Do this instead of installing with Run As Administrator.

Try these ideas and please let us know.

... Thinkpads_User
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Author Comment

by:ggoble
ID: 39749343
I will try the .NET items again, i have a feeling it could be related to that.  What version of .net does it need?  I see version 4 is on the Windows 7 Dell.  How can I test if it is working correctly?

The 2 Dell Machines are Windows 7 32bit SP1.

Antivirus is ESET Endpoint Antivirus 5.0, and I did disable it during installation and when trying to open Quickbooks but it didn't help.
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Accepted Solution

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John Hurst earned 1500 total points
ID: 39749738
.NET should be at least V4 for QuickBooks, but I have my own machines and my clients at V4.5.

.NET Framework can be tested with .NET Framework Verifier. The .NET Framework setup verification tool is available for download at the following location (the last time I tried):

http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog%7C_Tools/netfx%7C_setupverifier%7C_new.zip 

The .zip file that contains the tool also contains a file named history.txt that lists when the most recent version of the tool was published and what changes have been made to the tool over time.

-----------------------------
SUPPORTED PRODUCTS
-----------------------------

The .NET Framework setup verification tool supports verifying the following products:

.NET Framework 1.0
.NET Framework 1.1
.NET Framework 1.1 SP1
.NET Framework 2.0
.NET Framework 2.0 SP1
.NET Framework 2.0 SP2
.NET Framework 3.0
.NET Framework 3.0 SP1
.NET Framework 3.0 SP2
.NET Framework 3.5
.NET Framework 3.5 SP1
.NET Framework 4 Client
.NET Framework 4 Full
.NET Framework 4.5

You do not need V1 any more and probably not V2. You have to verify each version separately (so work on a test machine to sort things out). I have V2 through V4.5 verified on my Windows 7 and Windows 8.1 machines.

If you run into difficulty, see if you can release a machine as a test machine, format it, do a fresh install of Windows 7, add SP1, and patch everything (Recommend and Critical). Depending on the Windows 7 DVD you use, there are over 100 updates and reboots in between, so it will take a while. Work carefully and get it up to date. Then try to install QuickBooks. QB works fine on Windows 7.

... Thinkpads_User
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Author Comment

by:ggoble
ID: 39758217
The .net framework tool said each version I had installed on the PC was working.  I have .NET 2.0 SP2; .NET 3.0 sp2; .NET3.5 sp1; .NET 4.0 Client; & .NET 4.0 Full.  I removed 1.1 sp1.  It didn't help.  I then logged in as a different administrative user, removed Quickbooks 2014 from the pc and ran the "Quickbooks Clean Install Utility" and ran it for every version listed so it would rename any leftover reminents of past 2011, 2012 and 2014 installation attempts.  I then rebooted the pc and reinstalled QB 2014 with the antivirus disabled but it has the same issue.  I am RDP'ed in when trying this so I know it is not a video driver issue like one article suggests.

I cannot remove this machine as it is in use.  If I knew reinstalling the OS would work for sure maybe we could do it but without knowing we can't spare any or the time away from them.  I know QB 2014 works on windows 7 64bit as I have installed it in other locations.  The PC's are all Dell Vostro220's, and all have the same issue as well as a 2008 R2 Virtual Machine.  What sets these apart?
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Expert Comment

by:John Hurst
ID: 39758227
I do not know what would set a Dell Vostro apart from other machines. Windows is Windows and the only thing different about a Dell than (say) a Lenovo is drivers. I cannot see a driver causing QB to not install. You have verified .NET Framework (thank you) so that is not it.

It must be some software installed of some kind. Did Dell install an Antivirus that you perhaps did not remove? QB back to V2011 is fine on Windows 7 64-bit.

Look through Programs and Features and look for duplicate Antivirus and other programs that perhaps you were not aware were installed on the computer.

QB should work on Windows Home, but I assume these are Pro. I only mention if perhaps that is not the case.

Do you have a spare machine? Put that into service and try to spring a Dell loose to reinstall Windows.

.... Thinkpads_User
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Author Comment

by:ggoble
ID: 39795228
We are ordering a new PC to try QB on, we found a old one we should replace and will update once we try QB on it.
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Assisted Solution

by:ggoble
ggoble earned 0 total points
ID: 39814369
Ok, we got the new pc installed and QB 2014 is running on it.  After we tested that we took the other server 2k8 r2 that was running qb 2006 on it fine and upgraded it to qb 2014.  Same problem after we got done with that server as the other installations.  I tried all the steps in this article http://support.quickbooks.intuit.com/support/articles/SLN54420 other than the clean install, as I had tried that on one of the previous workstations and it didn't work for that one.  What could be going on?  We can function for the time being on the PC, but they use it on the server as well so I need to get it working on there now.
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Expert Comment

by:John Hurst
ID: 39814704
So QuickBooks is running on the new PC. I think I expected that because I have install and used QuickBooks for years.

other server 2k8 r2 that was running QB 2006 on it fine and upgraded it to qb 2014.  Same problem

I would look for something (I confess I do not know what) that you may be installing that conflicts with QuickBooks.

Start by comparing entries in Programs and Features and then by comparing Services.

.... Thinkpads_User
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Author Comment

by:ggoble
ID: 39815342
Thing is it just doesn't seem like there is anything out of the ordinary on it.  But it has to be something.  I did the install of QB right after the MS Office 2013 install on the new PC before I joined it to the domain to be sure It didn't conflict with something there.  I built the Domain from the ground up and I can't seem to find anything there.  I did go through the programs and features lists and the startup lists for the server already.  

This may be one of a handful of issues I never solve as it may not be worth the time.  I may see if they just want to RDP to the working PC instead of using the server console.
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LVL 99

Expert Comment

by:John Hurst
ID: 39815482
I am running out of ideas.

I have installed all versions of QuickBooks Pro/Premier from and including V2002 to V2014 on all Windows systems from (back then) Windows 98 to now Windows 8.1 Pro 64-bit. I have always matched the version to the system I was using, that is, installing just the newest version on the newest operating system.

I have put QuickBooks Pro on Server 2003 but not Server 2008 because there has not been a need. I do not recommend putting QB on Servers - just the Database Manager program.

QuickBooks has never failed to install for me, not even once.

The only common denominator in the above was Norton Internet Security (2003 and earlier) and Symantec Client Security (Corporate) 2004 and later until Symantec Endpoint Protection for the last few years.

I put in on no-name white box machines until about 2003 and then only on Lenovo machines after that.

I am not sure at this point what is conflicting on your machines.

.... Thinkpads_User
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Assisted Solution

by:ggoble
ggoble earned 0 total points
ID: 39851750
Well they decided not to waste more time on it.  They will just RDP to the new dedicated pc for QB from their desks to do QB Work.  So the issue isn't solved but we have a work around that is satisfactory at the moment.  The next step would be to wipe a PC and rebuild it to see if that would work.  However it is not an option on the Server as it is a stand alone, unless we did something on the Virtual Machine Terminal Server.  We will end it at that.
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Author Comment

by:ggoble
ID: 39851768
Please close this question.
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Author Closing Comment

by:ggoble
ID: 39862493
Since this was just a work around, but good advice I awarded some points but didn't mark as answered fully because it wasn't fixed.  Although the tools and links provided did help eliminate possibilities.
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