troubleshooting Question

New Quickbooks install will not open

Avatar of ggoble
ggobleFlag for United States of America asked on
QuickBooksTax / Financial SoftwareDell
13 Comments3 Solutions4012 ViewsLast Modified:
We have had this issue for some time now, we first tried Quickbooks 2011 and had registration problems, so returned it.  Then tried Quickbooks 2012 and had issues with opening Quickbooks as soon as it successfully installed, so returned it.  We now tried Quickbooks 2014 and have the same result.  As soon as it successfully installs we get the following error when opening Quickbooks:

"Quickbooks has stopped Working" - see attached for a screen shot.

It does this on our Windows 2008 Virtual Machine Terminal Server as well as 2 Dell Vostro 220 PC's.  We had the issue on these machines with QB 2011 when the pc's were brand new and Intuit couldn't find a fix.

We have tried all the following in the article:
http://support.quickbooks.intuit.com/support/articles/SLN42882
B-S-QB14.JPG
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