ShrimperEd
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HP Laserjet m276nw printer
I just installed a new HP LaserJet m276nw printer on my home network. Prior to loading the software, following the instructions, I printed a test page, in color. It came out with the entire 8 1/2 x 11 page yellow, boarder to boarder, with the test print characters. I installed the software, ran a test page, same result. I did a color copy (no PC involved), same result. If I copy or print in just black and white, the is no yellow background, just the B&W image/letters. Since the problem is there for stand alone printing, it is not due to the PC software settings.
After 72 minutes on the phone with HP, no fix, including a full reset.
I can send it back, but first I thought I would ask this question here. How do I get rid of the entirely yellow background on color printing and copying?
After 72 minutes on the phone with HP, no fix, including a full reset.
I can send it back, but first I thought I would ask this question here. How do I get rid of the entirely yellow background on color printing and copying?
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Umm, I agree with the other two tech's take it back; but before you do, make sure that you installed the color toner cartridges correctly, removed all the protective packaging, tape, etc.
Good call on the tape Wired! That damn tape.