HP Laserjet m276nw printer
Posted on 2013-12-31
I just installed a new HP LaserJet m276nw printer on my home network. Prior to loading the software, following the instructions, I printed a test page, in color. It came out with the entire 8 1/2 x 11 page yellow, boarder to boarder, with the test print characters. I installed the software, ran a test page, same result. I did a color copy (no PC involved), same result. If I copy or print in just black and white, the is no yellow background, just the B&W image/letters. Since the problem is there for stand alone printing, it is not due to the PC software settings.
After 72 minutes on the phone with HP, no fix, including a full reset.
I can send it back, but first I thought I would ask this question here. How do I get rid of the entirely yellow background on color printing and copying?