troubleshooting Question

remote assistance not working for server 2012

Avatar of Doug Poulin
Doug PoulinFlag for Canada asked on
Windows Server 2012Remote Access
3 Comments1 Solution2172 ViewsLast Modified:
We have two servers 1st one is the primary domain controller.  The second is a backup domain controller as well as our remote desktop server.  The big problem we are having is that server 2012 doesn't support viewing a rds user's console.  This is a big problem for us in being able to provide support.

One of the suggested workarounds is to use remote assistance.  So I've added remote assistance to the first server.  Since that is the machine that we are going to provide remote support from.  I've set up the GPO's to allow this to happen.  I've opened the appropriate firewall settings (also in a gpo).

When I try to run I get the following entry in the event log.

There was a problem interacting with COM object 833E4010-AFF7-4AC3-AAC2-9F24C1457BCE.  An outdated version might be installed, or the component might not be installed at all.

I know this is not a firewall issue since turning off the firewall has the same result.

Do I have to install something on the target host as well?
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