Solved

Remote desktop connection issue

Posted on 2014-01-01
9
305 Views
Last Modified: 2014-01-14
Hi all,
I am trying to connect to our server using remote desktop (the way i always do without issues), however its giving me a black screen, this is after successfully login in, any idea how to get this working without having to restart the server?
0
Comment
Question by:bfuchs
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 7

Expert Comment

by:peea
ID: 39750325
Ever tried to login locally on the server? Still got the black screen?
0
 
LVL 16

Expert Comment

by:R. Andrew Koffron
ID: 39750326
have you tried changing the client resolution? typically I'd update server video drivers but that might require a reboot.
0
 
LVL 4

Author Comment

by:bfuchs
ID: 39750337
hi,
@peea
since this problem started (last week) i didn't try, however i am not currently able to try this.

@R. Andrew Koffron
i saw people suggesting this on google & tried that, didn't help..
0
How Do You Stack Up Against Your Peers?

With today’s modern enterprise so dependent on digital infrastructures, the impact of major incidents has increased dramatically. Grab the report now to gain insight into how your organization ranks against your peers and learn best-in-class strategies to resolve incidents.

 
LVL 4

Accepted Solution

by:
bfuchs earned 0 total points
ID: 39750426
hi,
I tried following one of the solutions from link below and it worked.
http://www.sevenforums.com/network-sharing/64851-black-screen-login-after-remote-desktop-sessions.html
0
 
LVL 8

Expert Comment

by:piyushranusri
ID: 39750741
Will ask you to please delete or disconnect the current session of that user.
and then delete the profile of that user (before take a look on data taht he/she is using)


please share the output
0
 
LVL 4

Author Comment

by:bfuchs
ID: 39752597
hi piyushranusri,
not sure i understand what you're requesting, however as described above this was resolved by pressing cntrl+alt+end, like suggested on that link,
are you referring on how to determine who/what caused it, in order to prevent it from happening again?
0
 
LVL 7

Expert Comment

by:peea
ID: 39752855
Per my experience, once you got black screen on RDP, the same result on local console.
0
 
LVL 4

Author Comment

by:bfuchs
ID: 39752871
Hi peea,

that's possible, will check this next time when it happens..

does anybody have an idea what had caused it and how to prevent this in the future?
0
 
LVL 4

Author Closing Comment

by:bfuchs
ID: 39778791
pressing control+alt+end is what apparently solved this issue, however no clue to whats causing it & how to prevent this in the future...
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Phishing is at the top of most security top 10 efforts you should be pursuing in 2016 and beyond. If you don't have phishing incorporated into your Security Awareness Program yet, now is the time. Phishers, and the scams they use, are only going to …
I've been asked to discuss some of the UX activities that I'm using with my team. Here I will share some details about how we approach UX projects.
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question