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Remote desktop connection issue

Posted on 2014-01-01
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Last Modified: 2014-01-14
Hi all,
I am trying to connect to our server using remote desktop (the way i always do without issues), however its giving me a black screen, this is after successfully login in, any idea how to get this working without having to restart the server?
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Question by:bfuchs
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9 Comments
 
LVL 7

Expert Comment

by:peea
ID: 39750325
Ever tried to login locally on the server? Still got the black screen?
0
 
LVL 16

Expert Comment

by:R. Andrew Koffron
ID: 39750326
have you tried changing the client resolution? typically I'd update server video drivers but that might require a reboot.
0
 
LVL 4

Author Comment

by:bfuchs
ID: 39750337
hi,
@peea
since this problem started (last week) i didn't try, however i am not currently able to try this.

@R. Andrew Koffron
i saw people suggesting this on google & tried that, didn't help..
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LVL 4

Accepted Solution

by:
bfuchs earned 0 total points
ID: 39750426
hi,
I tried following one of the solutions from link below and it worked.
http://www.sevenforums.com/network-sharing/64851-black-screen-login-after-remote-desktop-sessions.html
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LVL 8

Expert Comment

by:piyushranusri
ID: 39750741
Will ask you to please delete or disconnect the current session of that user.
and then delete the profile of that user (before take a look on data taht he/she is using)


please share the output
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LVL 4

Author Comment

by:bfuchs
ID: 39752597
hi piyushranusri,
not sure i understand what you're requesting, however as described above this was resolved by pressing cntrl+alt+end, like suggested on that link,
are you referring on how to determine who/what caused it, in order to prevent it from happening again?
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LVL 7

Expert Comment

by:peea
ID: 39752855
Per my experience, once you got black screen on RDP, the same result on local console.
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LVL 4

Author Comment

by:bfuchs
ID: 39752871
Hi peea,

that's possible, will check this next time when it happens..

does anybody have an idea what had caused it and how to prevent this in the future?
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LVL 4

Author Closing Comment

by:bfuchs
ID: 39778791
pressing control+alt+end is what apparently solved this issue, however no clue to whats causing it & how to prevent this in the future...
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