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Remote desktop connection issue

Posted on 2014-01-01
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Last Modified: 2014-01-14
Hi all,
I am trying to connect to our server using remote desktop (the way i always do without issues), however its giving me a black screen, this is after successfully login in, any idea how to get this working without having to restart the server?
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Question by:bfuchs
9 Comments
 
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Expert Comment

by:peea
ID: 39750325
Ever tried to login locally on the server? Still got the black screen?
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Expert Comment

by:R. Andrew Koffron
ID: 39750326
have you tried changing the client resolution? typically I'd update server video drivers but that might require a reboot.
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Author Comment

by:bfuchs
ID: 39750337
hi,
@peea
since this problem started (last week) i didn't try, however i am not currently able to try this.

@R. Andrew Koffron
i saw people suggesting this on google & tried that, didn't help..
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
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Accepted Solution

by:
bfuchs earned 0 total points
ID: 39750426
hi,
I tried following one of the solutions from link below and it worked.
http://www.sevenforums.com/network-sharing/64851-black-screen-login-after-remote-desktop-sessions.html
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LVL 8

Expert Comment

by:piyushranusri
ID: 39750741
Will ask you to please delete or disconnect the current session of that user.
and then delete the profile of that user (before take a look on data taht he/she is using)


please share the output
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Author Comment

by:bfuchs
ID: 39752597
hi piyushranusri,
not sure i understand what you're requesting, however as described above this was resolved by pressing cntrl+alt+end, like suggested on that link,
are you referring on how to determine who/what caused it, in order to prevent it from happening again?
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LVL 7

Expert Comment

by:peea
ID: 39752855
Per my experience, once you got black screen on RDP, the same result on local console.
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LVL 4

Author Comment

by:bfuchs
ID: 39752871
Hi peea,

that's possible, will check this next time when it happens..

does anybody have an idea what had caused it and how to prevent this in the future?
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Author Closing Comment

by:bfuchs
ID: 39778791
pressing control+alt+end is what apparently solved this issue, however no clue to whats causing it & how to prevent this in the future...
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