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Remote desktop connection issue

Hi all,
I am trying to connect to our server using remote desktop (the way i always do without issues), however its giving me a black screen, this is after successfully login in, any idea how to get this working without having to restart the server?

peea

Ever tried to login locally on the server? Still got the black screen?

R. Andrew Koffron

have you tried changing the client resolution? typically I'd update server video drivers but that might require a reboot.

bfuchs

ASKER

hi,
@peea
since this problem started (last week) i didn't try, however i am not currently able to try this.

@R. Andrew Koffron
i saw people suggesting this on google & tried that, didn't help..

ASKER CERTIFIED SOLUTION

bfuchs

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piyushranusri

Will ask you to please delete or disconnect the current session of that user.
and then delete the profile of that user (before take a look on data taht he/she is using)

please share the output

bfuchs

ASKER

hi piyushranusri,
not sure i understand what you're requesting, however as described above this was resolved by pressing cntrl+alt+end, like suggested on that link,
are you referring on how to determine who/what caused it, in order to prevent it from happening again?

peea

Per my experience, once you got black screen on RDP, the same result on local console.

bfuchs

ASKER

Hi peea,

that's possible, will check this next time when it happens..

does anybody have an idea what had caused it and how to prevent this in the future?

bfuchs

ASKER

pressing control+alt+end is what apparently solved this issue, however no clue to whats causing it & how to prevent this in the future...