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patcheahFlag for Malaysia

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black screen at exchange 2010 server

Hi Expert,

I have a friend that having a problem  in Exchange 2010 server,

the mail services is running well but the problem is, he unable to view the screen,

even RDC to the server, it show blank scree, mail flow works fine.

Any advise?

Thanks
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Patrick Bogers
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Hi

The system's screen is unresponsive?
Could be his root harddisk is filled up causing the color scheme to reset to black.
Reboot the server would be the first thing I would do - sounds like the graphics driver may have crashed.
You will probably need to use another machine to reboot it and the shutdown.exe command.

Simon.
Just try to logon to server with console session and check if its works

Otherwise, you can logon t workstation in domain account having domain admins right and restart server remotely with below command.

shutdown /m \\Exchange_server_host_name /r /t 00 /f

After reboot you should be able to access the server properly

Mahesh
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ASKER

Hi All,

Already reboot but still the same issue, FYI, the exchange is a VM. Vmware.
ASKER CERTIFIED SOLUTION
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Patrick Bogers
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Before restarting or trying somethings..

change the resolution of the mstsc and check the status..
patcheah - when you restarted the guest, did you have the vmware console open and actually watch the system boot?  are the vmware tools installed?

Patricksr1972 - if the guest was out of disk space, exchange services wouldn't be running.  if vmware host was out of disk space, the guest itself wouldn't start or would be suspended
Dear All,

is actually 2 problems, VMWARE issue and the disc space issue,

this is how my friend reply

"Normally the email database drive use 75GB of 150GB. Meaning got 74GB free space more. But out of sudden the disk is full (left free 40MB). Then.. when I tried to extend (VM setting) the drive space... again out of sudden free drive space back to normal - 74GB."

THanks!