Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

black screen at exchange 2010 server

Posted on 2014-01-02
9
422 Views
Last Modified: 2014-01-12
Hi Expert,

I have a friend that having a problem  in Exchange 2010 server,

the mail services is running well but the problem is, he unable to view the screen,

even RDC to the server, it show blank scree, mail flow works fine.

Any advise?

Thanks
0
Comment
Question by:patcheah
  • 2
  • 2
  • 2
  • +3
9 Comments
 
LVL 20

Expert Comment

by:Patrick Bogers
ID: 39750972
Hi

The system's screen is unresponsive?
Could be his root harddisk is filled up causing the color scheme to reset to black.
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39750974
Reboot the server would be the first thing I would do - sounds like the graphics driver may have crashed.
You will probably need to use another machine to reboot it and the shutdown.exe command.

Simon.
0
 
LVL 36

Expert Comment

by:Mahesh
ID: 39750984
Just try to logon to server with console session and check if its works

Otherwise, you can logon t workstation in domain account having domain admins right and restart server remotely with below command.

shutdown /m \\Exchange_server_host_name /r /t 00 /f

After reboot you should be able to access the server properly

Mahesh
0
Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 

Author Comment

by:patcheah
ID: 39750996
Hi All,

Already reboot but still the same issue, FYI, the exchange is a VM. Vmware.
0
 
LVL 20

Accepted Solution

by:
Patrick Bogers earned 250 total points
ID: 39751000
Did you check if this VM has harddisk space left?
0
 
LVL 63

Assisted Solution

by:Simon Butler (Sembee)
Simon Butler (Sembee) earned 250 total points
ID: 39751005
Which version of VMWARE? There are known bugs with one of the VMWARE graphics drivers, if you let it automatically install.

Reboot the machine in to Safe Mode and then see what graphics driver is installed.

Simon.
0
 
LVL 15

Expert Comment

by:Rajkumar-MCITP
ID: 39751020
Before restarting or trying somethings..

change the resolution of the mstsc and check the status..
0
 
LVL 34

Expert Comment

by:Seth Simmons
ID: 39752439
patcheah - when you restarted the guest, did you have the vmware console open and actually watch the system boot?  are the vmware tools installed?

Patricksr1972 - if the guest was out of disk space, exchange services wouldn't be running.  if vmware host was out of disk space, the guest itself wouldn't start or would be suspended
0
 

Author Comment

by:patcheah
ID: 39775699
Dear All,

is actually 2 problems, VMWARE issue and the disc space issue,

this is how my friend reply

"Normally the email database drive use 75GB of 150GB. Meaning got 74GB free space more. But out of sudden the disk is full (left free 40MB). Then.. when I tried to extend (VM setting) the drive space... again out of sudden free drive space back to normal - 74GB."

THanks!
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

766 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question