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Try changing the reg keys as described at: &nbsp;<br />
<br />
<a href="http://blogs.msdn.com/b/rathomas/archive/2012/12/04/outlook-2013-users-are-unable-to-see-the-presence-info-in-outlook.aspx" rel="ugc">http://blogs.msdn.com/b/rathomas/archive/2012/12/04/outlook-2013-users-are-unable-to-see-the-presence-info-in-outlook.aspx</a>
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Try changing the reg keys as described at:  

http://blogs.msdn.com/b/rathomas/archive/2012/12/04/outlook-2013-users-are-unable-to-see-the-presence-info-in-outlook.aspx [http://blogs.msdn.com/b/rathomas/archive/2012/12/04/outlook-2013-users-are-unable-to-see-the-presence-info-in-outlook.aspx]

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Hello<br />
<br />
When connected outside of the office, directly on the internet, I am unable to view any contacts in Lync.<br />
<br />
It shows no groups in the groups tab, and no contacts in the status tab.<br />
<br />
If I connect using my iphone its all fine, as it is when in the office. &nbsp;It did work ok some time ago but in the past couple of weeks it seems to have stopped working.<br />
<br />
I just get an error message stating that it can't see outlook contacts<br />
<br />
Any ideas?<br />
<br />
Thanks<br />
<a href="https://filedb.experts-exchange.com/incoming/2014/01_w01/826057/ScreenHunter-22-Jan.-02-13.53.jpg" target="_blank" class="file-inline" title="Error 1 (20 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>ScreenHunter-22-Jan.-02-13.53.jpg</a><br />
<a href="https://filedb.experts-exchange.com/incoming/2014/01_w01/826058/ScreenHunter-23-Jan.-02-13.53.jpg" target="_blank" class="file-inline" title="Error 2 (11 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>ScreenHunter-23-Jan.-02-13.53.jpg</a>
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ScreenHunter-23-Jan.-02-13.53.jpg

ScreenHunter-22-Jan.-02-13.53.jpg

Hello

When connected outside of the office, directly on the internet, I am unable to view any contacts in Lync.

It shows no groups in the groups tab, and no contacts in the status tab.

If I connect using my iphone its all fine, as it is when in the office.  It did work ok some time ago but in the past couple of weeks it seems to have stopped working.

I just get an error message stating that it can't see outlook contacts

Any ideas?

Thanks

Unable to view contacts in Lync 2013

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

Microsoft 365 Enterprise E5 is the most feature-rich version of Microsoft 365 and consists of Office 365, Windows 10, and Enterprise Mobility + Security (EMS). It provides the collaboration, productivity, automation, and security features an enterprise customer may need to support its digital business transformation initiatives in a single stock keeping unit (SKU),
which streamlines its deployment and utilization. For companies that do not need the full feature set, Microsoft offers different versions, such as the E3 SKU at a lower price point and F1 for firstline workers.