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Out of Office

Posted on 2014-01-02
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Last Modified: 2014-10-24
Hello,

We are using Outlook 2010 in the Exchange 2010 environment. I have a user who is setting thier Out of Office Message and the following is appearing: "Your automatic reply settings cannot be displyed because the server is currently unavailable. Try again later"

Ran the Office Repair and Outlook repair, did not fix the problem.

Thanks,

VSACIT
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Question by:VSACIT
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Expert Comment

by:Misbah
ID: 39751587
you need to change some settings for both proxy and automatic reply ..
read the article in the link below for detailed solution :

http://thoughts.stuart-edwards.info/index.php/sysadmin/exchange-2010/your-automatic-reply-settings-cannot-be-displayed-because-the-server-is-currently-unavailable
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Kash earned 500 total points
ID: 39751591
have you tried creating a user test user profile to see if it does the same thing in a brand new user. if it does then there is definitely some kind of issue with office suite otherwise it would be profile related.
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Expert Comment

by:comfortjeanius
ID: 39751673
Windows key -------> Type in "Search Programs and files -------> Credential Manager

Locate the "Generic Credentials" and "Windows Credentials" Remove from vault anything pertaining to Outlook.  Try and retest.


Windows key +r

Type: appwiz.cpl ----> "View installed Updates" on the left pane --------> Uninstall outlook security update KB2837618  and restart.

Try deleting the outlook profile and recreating it.
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LVL 12

Expert Comment

by:Md. Mojahid
ID: 39753413
Let's perform the following steps to troubleshoot this OOF problem

Step 1: verify name resolution and proxy:
==============================
1. On client computer, try to ping mail.domain.com in command prompt, make sure the correct Internal IP address returns.
2. On client computer, open IE, click Tools -> internet options -> Connections -> LAN Settings
3. Please check if IE proxy is configured. If it is, please disable proxy, restart Outlook and test E-mail Autoconfiguration.

[Collect AutoConfiguration Status in Outlook]
===================================
a. While Outlook is running, click the CTRL key and then right-click the Outlook icon in the system tray and then select “Test Email Autoconfiguration”.
b. Confirm that your email address is in the address field, uncheck “Use Guessmart” and “secure Guessmart authentication” boxes. Then click the “Test” button.
c. Once it runs, please post screen shot of the Log tab and Results tab.

More:-
 http://social.technet.microsoft.com/Forums/office/en-US/74f0e3f8-5d50-4c73-9529-8ec70ae6bee3/outlook-error-your-automatic-reply-settings-cannot-be-displayed-because-the-server-is-currently?forum=outlook
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LVL 7

Expert Comment

by:Senior IT System Engineer
ID: 40401818
Does the Out Of Office email is sent out once every 12 hours to one sender internal / externally ?
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