Solved

Mail Alias causing error

Posted on 2014-01-02
3
342 Views
Last Modified: 2014-01-02
Dear Experts,

I have a user who's name changed due to marriage, but could not decide how to handle her old identity and new identity in Exchange.  Until she made up her mind, I just kept her old name, and made her new name as alias.

Now that she decided that she wants to just go with the new name, I removed the alias from the old account, then created a new user as her new name.

When I try to setup Outlook with her new name, it gives "The Name Cannot Be Matched to a Name in the Address List", and automatically adds 2 to her new mail address.

I have removed the profile, rebooted and tried again, and also went through AD and Exchange Management Console to make sure that the new name was removed, and tried again.  It still adds 2, and will not let me set it up.

Please advise.
0
Comment
Question by:yballan
3 Comments
 
LVL 19

Accepted Solution

by:
Kash earned 500 total points
ID: 39751633
you need to go in the EMC and find the user.

Go to Properties of the User and then Click "Email Addresses" Tab. In there you will find the user's email address with 2 in front of them. Remove the 2 off it.

You may want to uncheck the "Automatically update email addresses" box and click apply.

Click on "Set as Reply" address to the one you want as her default address and that should let you do it

You should then continue to set it up in outlook fine now.
0
 
LVL 35

Expert Comment

by:Kimputer
ID: 39751663
Did you wait 15 minutes ? Sometimes these things happen if not everything (AD) is up to date.
0
 

Author Closing Comment

by:yballan
ID: 39751913
Yes, that was it, thank you!!!!
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you don't know how to downgrade, my instructions below should be helpful.
Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question