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OWA attachment issues

Posted on 2014-01-02
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Medium Priority
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Last Modified: 2014-01-16
Happy New Year All,

I'm having an issue with users sending attachments from OWA accounts.  This is the error report I'm receiving.

Request
Url: https://mail.sunoilbahamas.com:443/OWA/ev.owa?oeh=1&ns=ReadConversation&ev=Rfrsh&UA=0&pfmk=M47:1388682954880
User: Montagu
EX Address: /o=SunOilLimited/ou=First Administrative Group/cn=Recipients/cn=montagu
SMTP Address: montagu@sunoilbahamas.com
OWA version: 14.3.174.1
Mailbox server: MAIL.sunoilbahamas.com

Exception
Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException
Exception message: The process failed to get the correct properties.

Call stack


Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions)

Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag.InternalLoad(ICollection`1 extraProperties)

Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, ICollection`1 autoloadProperties, Boolean canSaveOrDisposeMapiProp)

Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, ICollection`1 autoloadProperties)

Microsoft.Exchange.Data.Storage.ItemBuilder.CoreItemBind(StoreSession session, StoreId storeId, MapiMessageCreator mapiMessageCreator, ItemBindOption itemBindOption, ICollection`1 propertiesToLoad, StoreObjectType& storeObjectType)

Microsoft.Exchange.Data.Storage.ItemBuilder.ItemBind[T](StoreSession session, StoreId storeId, Schema expectedSchema, MapiMessageCreator mapiMessageCreator, ItemBindOption itemBindOption, ICollection`1 propertiesToLoad)

Microsoft.Exchange.Data.Storage.Item.Bind(StoreSession session, StoreId storeId, ItemBindOption itemBindOption, ICollection`1 propsToReturn)

Microsoft.Exchange.Data.Storage.Conversation.LoadItemPart(MailboxSession session, StoreId objectId, IStorePropertyBag propertyBagFromTree, HtmlStreamOptionCallback htmlCallback, PropertyDefinition[] propertyDefinitions, Boolean isIrmEnabled, Int64 bytesLoadedForConversation)

Microsoft.Exchange.Data.Storage.Conversation.LoadItemPart(IStorePropertyBag propertyBag)

Microsoft.Exchange.Data.Storage.Conversation.RecursiveLoadBodyFragments(ConversationTreeNode treeNode, ICollection`1 itemPartsToLoad, Boolean& forceParentLoadBodyFragment)

Microsoft.Exchange.Data.Storage.Conversation.RecursiveLoadBodyFragments(ConversationTreeNode treeNode, ICollection`1 itemPartsToLoad, Boolean& forceParentLoadBodyFragment)

Microsoft.Exchange.Data.Storage.Conversation.RecursiveLoadBodyFragments(ConversationTreeNode treeNode, ICollection`1 itemPartsToLoad, Boolean& forceParentLoadBodyFragment)

Microsoft.Exchange.Data.Storage.Conversation.RecursiveLoadBodyFragments(ConversationTreeNode treeNode, ICollection`1 itemPartsToLoad, Boolean& forceParentLoadBodyFragment)

Microsoft.Exchange.Data.Storage.Conversation.LoadItemPartsOrBodySummaries(ICollection`1 storeIds)

Microsoft.Exchange.Clients.Owa.Premium.ConversationUtilities.RenderItemParts(TextWriter writer, UserContext userContext, OwaStoreObjectId owaConversationId, Conversation conversation, OwaStoreObjectId[] expandedIds, Int32[] expandedInternetMIds, List`1 localItemIds, String searchWords, Boolean shouldRenderSelected)
Microsoft.Exchange.Clients.Owa.Premium.ReadConversationEventHandler.Refresh()
Inner Exception
Exception type: Microsoft.Mapi.MapiExceptionCallFailed
Exception message: MapiExceptionCallFailed: Unable to get properties on object. (hr=0x80004005, ec=-2147467259) Diagnostic context: Lid: 55847 EMSMDBPOOL.EcPoolSessionDoRpc called [length=620] Lid: 43559 EMSMDBPOOL.EcPoolSessionDoRpc returned [ec=0x0][length=252][latency=15] Lid: 23226 --- ROP Parse Start --- Lid: 27962 ROP: ropOpenMessage [3] Lid: 27962 ROP: ropGetPropsSpecific [7] Lid: 17082 ROP Error: 0x80004005 Lid: 26465 Lid: 21921 StoreEc: 0x80004005 Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote Context Beg ---- Lid: 26426 ROP: ropGetPropsSpecific [7] Lid: 21970 StoreEc: 0x8004010F PropTag: 0xE9D0102 Lid: 21970 StoreEc: 0x8004010F PropTag: 0xE960102 Lid: 19506 Lid: 27698 Lid: 11285 StoreEc: 0x80004005 Lid: 5257 StoreEc: 0x80004005 Lid: 1750 ---- Remote Context End ---- Lid: 26849 Lid: 21817 ROP Failure: 0x80004005 Lid: 20385 Lid: 28577 StoreEc: 0x80004005 Lid: 32001 Lid: 29953 StoreEc: 0x80004005

Call stack


Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, SafeExInterfaceHandle iUnknown, Exception innerException)

Microsoft.Mapi.MapiProp.GetProps(ICollection`1 propTagsRequested)
Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions)
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Comment
Question by:cddl
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3 Comments
 
LVL 21

Accepted Solution

by:
netcmh earned 2000 total points
ID: 39751843
Hi,

Can you run a Test-ServiceHealth and a ExBPA report and let us know what you come up with? Have you tried rebooting the server? Did you install something new on that server? AV?
0
 
LVL 21

Expert Comment

by:netcmh
ID: 39751849
I read this somewhere:

Backup and delete the VirusScan registry key from HKey_Local_Machine\System\CurrentControlSet\Services\MSExchangeIS.
Restart the Microsoft Exchange Active Directory Topology service.

Please do so with caution, having backed up your registry.
0
 
LVL 21

Expert Comment

by:netcmh
ID: 39786851
Thanks for the grade. Good luck.
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