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asked on
OWA attachment issues
Happy New Year All,
I'm having an issue with users sending attachments from OWA accounts. This is the error report I'm receiving.
Request
Url: https://mail.sunoilbahamas.com:443/OWA/ev.owa?oeh=1&ns=ReadConversation&ev=Rfrsh&UA=0&pfmk=M47:1388682954880
User: Montagu
EX Address: /o=SunOilLimited/ou=First Administrative Group/cn=Recipients/cn=mon tagu
SMTP Address: montagu@sunoilbahamas.com
OWA version: 14.3.174.1
Mailbox server: MAIL.sunoilbahamas.com
Exception
Exception type: Microsoft.Exchange.Data.St orage.Stor agePermane ntExceptio n
Exception message: The process failed to get the correct properties.
Call stack
Microsoft.Exchange.Data.St orage.Mapi PropertyBa g.GetPrope rties(ILis t`1 propertyDefinitions)
Microsoft.Exchange.Data.St orage.Stor eObjectPro pertyBag.I nternalLoa d(ICollect ion`1 extraProperties)
Microsoft.Exchange.Data.St orage.Stor eObjectPro pertyBag.. ctor(Store Session session, MapiProp mapiProp, ICollection`1 autoloadProperties, Boolean canSaveOrDisposeMapiProp)
Microsoft.Exchange.Data.St orage.Stor eObjectPro pertyBag.. ctor(Store Session session, MapiProp mapiProp, ICollection`1 autoloadProperties)
Microsoft.Exchange.Data.St orage.Item Builder.Co reItemBind (StoreSess ion session, StoreId storeId, MapiMessageCreator mapiMessageCreator, ItemBindOption itemBindOption, ICollection`1 propertiesToLoad, StoreObjectType& storeObjectType)
Microsoft.Exchange.Data.St orage.Item Builder.It emBind[T]( StoreSessi on session, StoreId storeId, Schema expectedSchema, MapiMessageCreator mapiMessageCreator, ItemBindOption itemBindOption, ICollection`1 propertiesToLoad)
Microsoft.Exchange.Data.St orage.Item .Bind(Stor eSession session, StoreId storeId, ItemBindOption itemBindOption, ICollection`1 propsToReturn)
Microsoft.Exchange.Data.St orage.Conv ersation.L oadItemPar t(MailboxS ession session, StoreId objectId, IStorePropertyBag propertyBagFromTree, HtmlStreamOptionCallback htmlCallback, PropertyDefinition[] propertyDefinitions, Boolean isIrmEnabled, Int64 bytesLoadedForConversation )
Microsoft.Exchange.Data.St orage.Conv ersation.L oadItemPar t(IStorePr opertyBag propertyBag)
Microsoft.Exchange.Data.St orage.Conv ersation.R ecursiveLo adBodyFrag ments(Conv ersationTr eeNode treeNode, ICollection`1 itemPartsToLoad, Boolean& forceParentLoadBodyFragmen t)
Microsoft.Exchange.Data.St orage.Conv ersation.R ecursiveLo adBodyFrag ments(Conv ersationTr eeNode treeNode, ICollection`1 itemPartsToLoad, Boolean& forceParentLoadBodyFragmen t)
Microsoft.Exchange.Data.St orage.Conv ersation.R ecursiveLo adBodyFrag ments(Conv ersationTr eeNode treeNode, ICollection`1 itemPartsToLoad, Boolean& forceParentLoadBodyFragmen t)
Microsoft.Exchange.Data.St orage.Conv ersation.R ecursiveLo adBodyFrag ments(Conv ersationTr eeNode treeNode, ICollection`1 itemPartsToLoad, Boolean& forceParentLoadBodyFragmen t)
Microsoft.Exchange.Data.St orage.Conv ersation.L oadItemPar tsOrBodySu mmaries(IC ollection` 1 storeIds)
Microsoft.Exchange.Clients .Owa.Premi um.Convers ationUtili ties.Rende rItemParts (TextWrite r writer, UserContext userContext, OwaStoreObjectId owaConversationId, Conversation conversation, OwaStoreObjectId[] expandedIds, Int32[] expandedInternetMIds, List`1 localItemIds, String searchWords, Boolean shouldRenderSelected)
Microsoft.Exchange.Clients .Owa.Premi um.ReadCon versationE ventHandle r.Refresh( )
Inner Exception
Exception type: Microsoft.Mapi.MapiExcepti onCallFail ed
Exception message: MapiExceptionCallFailed: Unable to get properties on object. (hr=0x80004005, ec=-2147467259) Diagnostic context: Lid: 55847 EMSMDBPOOL.EcPoolSessionDo Rpc called [length=620] Lid: 43559 EMSMDBPOOL.EcPoolSessionDo Rpc returned [ec=0x0][length=252][laten cy=15] Lid: 23226 --- ROP Parse Start --- Lid: 27962 ROP: ropOpenMessage [3] Lid: 27962 ROP: ropGetPropsSpecific [7] Lid: 17082 ROP Error: 0x80004005 Lid: 26465 Lid: 21921 StoreEc: 0x80004005 Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote Context Beg ---- Lid: 26426 ROP: ropGetPropsSpecific [7] Lid: 21970 StoreEc: 0x8004010F PropTag: 0xE9D0102 Lid: 21970 StoreEc: 0x8004010F PropTag: 0xE960102 Lid: 19506 Lid: 27698 Lid: 11285 StoreEc: 0x80004005 Lid: 5257 StoreEc: 0x80004005 Lid: 1750 ---- Remote Context End ---- Lid: 26849 Lid: 21817 ROP Failure: 0x80004005 Lid: 20385 Lid: 28577 StoreEc: 0x80004005 Lid: 32001 Lid: 29953 StoreEc: 0x80004005
Call stack
Microsoft.Mapi.MapiExcepti onHelper.T hrowIfErro r(String message, Int32 hresult, SafeExInterfaceHandle iUnknown, Exception innerException)
Microsoft.Mapi.MapiProp.Ge tProps(ICo llection`1 propTagsRequested)
Microsoft.Exchange.Data.St orage.Mapi PropertyBa g.GetPrope rties(ILis t`1 propertyDefinitions)
I'm having an issue with users sending attachments from OWA accounts. This is the error report I'm receiving.
Request
Url: https://mail.sunoilbahamas.com:443/OWA/ev.owa?oeh=1&ns=ReadConversation&ev=Rfrsh&UA=0&pfmk=M47:1388682954880
User: Montagu
EX Address: /o=SunOilLimited/ou=First Administrative Group/cn=Recipients/cn=mon
SMTP Address: montagu@sunoilbahamas.com
OWA version: 14.3.174.1
Mailbox server: MAIL.sunoilbahamas.com
Exception
Exception type: Microsoft.Exchange.Data.St
Exception message: The process failed to get the correct properties.
Call stack
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Clients
Microsoft.Exchange.Clients
Inner Exception
Exception type: Microsoft.Mapi.MapiExcepti
Exception message: MapiExceptionCallFailed: Unable to get properties on object. (hr=0x80004005, ec=-2147467259) Diagnostic context: Lid: 55847 EMSMDBPOOL.EcPoolSessionDo
Call stack
Microsoft.Mapi.MapiExcepti
Microsoft.Mapi.MapiProp.Ge
Microsoft.Exchange.Data.St
ASKER CERTIFIED SOLUTION
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Thanks for the grade. Good luck.
Backup and delete the VirusScan registry key from HKey_Local_Machine\System\
Restart the Microsoft Exchange Active Directory Topology service.
Please do so with caution, having backed up your registry.