Solved

Firefox Issues

Posted on 2014-01-02
11
454 Views
Last Modified: 2014-01-03
All of a sudden FireFox has started exhibiting several forms of undesirable behavior.

(1) See attached image. Note that the words "Download", "click" and "link" have been changed to links. The HTML does NOT render them as links.

I had this exact same issue with IE about a year ago where it forced many words on pages into links. How can I turn this off?

(2) In many cases when Firefox opens (on some page), a video begins playing, positioned to the lower right on the screen, usually an advertisement. How can a tunr that off to stop that kind of annoyance?

Thanks
FF-highlighted-links.jpg
0
Comment
Question by:Richard Korts
  • 3
  • 3
  • 2
  • +2
11 Comments
 
LVL 17

Expert Comment

by:Kent Dyer
ID: 39752109
In Firefox, have you tried to play with these links using Firebug?

Is this only one one client?  All clients?

What about deleting the cache?
0
 
LVL 57

Expert Comment

by:giltjr
ID: 39752122
If you do a search "Firefox double underline" you will find reports of this due to software on being installed on Windows.  One person reported:

"I went into the control panel, Programs and Features, and deleted Sendori and the double lines went away. "

Ref: https://support.mozilla.org/en-US/questions/965383
0
 
LVL 83

Expert Comment

by:Dave Baldwin
ID: 39752149
On my client's computers that have that problem, it has always been something installed, usually as an add-on, that is causing that.  Sendori is one and TextEnhance was another.
0
Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

 
LVL 1

Accepted Solution

by:
richmondj earned 500 total points
ID: 39752154
With giltjr's reply above, you probably have some malware/adware/crapware that got installed and is double-lining your links and is playing video ads for you.

If you can't find it in Add/Remove, do a system restore to a point before the problems occurred.
0
 

Author Comment

by:Richard Korts
ID: 39752314
Neither Sendori nor TextEnhance are on my computer.

I am using a thing called AVG (recommended by a local computer shop). I think it is mixed up because I keep getting a message (daily) that it has expired & yet I renewed it & it appears in the Control Panel Programs.
0
 
LVL 57

Expert Comment

by:giltjr
ID: 39752338
AVG is an anti-virus, anti-malware program.  I use it and it would not cause this problem.

Not sure about renewing it, I use the free version as it does everything I need.  I would assume that you should have received some type of " registration key" that you had to change.  Did you?
0
 
LVL 83

Expert Comment

by:Dave Baldwin
ID: 39752381
AVG and other anti-virus programs will Not stop Sendori or TextEnhance because they are not viruses, they are just very irritating.  If you don't have them then you have one of their relatives.  You can actually install other programs to do that on purpose so there is no way the AV program will know if you want it or not.

Look in your Add-ons for things you don't want and/or don't remember installing and get rid of them.  Also look in Add/Remove programs to see if they are there also and get rid of them.
0
 

Author Comment

by:Richard Korts
ID: 39754342
I have gone through the list of programs in the control panel & removed all I did not know what they were for.

Note Sendori or TextEnhance are NOT there.

The problem persists.

Someone suggested system restore from a point where this was not the case. If I do that do I lose any data from my folders or do I lose any folders that I built (not program files)?
0
 
LVL 1

Expert Comment

by:richmondj
ID: 39754400
No data is lost in a system restore.  System changes are removed only, so basically program installs, settings changes, registry entries, etc.  Files and user-created data are left alone.
0
 
LVL 57

Expert Comment

by:giltjr
ID: 39754446
Before you do a system restore!!!

Is this occurring on ALL web sites you visit or just some?

In other words, could the double underlining and the pop-up adds be due to the website you are going to and not Firefox?

There are some sites and do this type of stuff on purpose and there is nothing in the browser you can do to stop it.
0
 

Author Closing Comment

by:Richard Korts
ID: 39754593
Since none of the other proposed solutions worked, I did a system restore. It worked (at least for now).
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Problem I downloaded the Microsoft Internet Explorer 9 Beta, today, to give it a test drive and maybe write a review for the site, and it failed miserably and got stuck in a crash restart loop. The error message given is as illustrated below i…
It's here again; Microsoft is launching a new version of Internet Explorer: Internet Explorer 9, with noticeable changes on its interface, functions and new tools. As they say on its promotional video: "It's time to play, on a more beautiful web", f…
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.
This Micro Tutorial will demonstrate how nuggets on the Web are formatted by using Chrome Developer Tools. These tools would not only view the site's CSS but it can also modify it and save the CSS to use on your own site.

829 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question