bergquistcompany
asked on
Exchange Online user with Office 365 cannot send mail as only on behalf
We are new to Exchange Online/Office 365 and I have a user who used to be able to send email as a secondary mailbox they had access to in their Outlook and now it shows up as send on behalf. How can this be set back?
Thanks
Thanks
As comfortjeanius suggested, you need to verify the permissions. It's easiest to do this using the EAC:
http://technet.microsoft.com/en-US/library/bb123809(v=exchg.150).aspx#MailboxDelegation
http://technet.microsoft.com/en-US/library/bb123809(v=exchg.150).aspx#MailboxDelegation
ASKER
Ok user has send as and full permisson to the mailbox
She has it added under her mailbox and she can reply and change the from to the secondary mailbox but when in it doesn't default to secondary.
She has it added under her mailbox and she can reply and change the from to the secondary mailbox but when in it doesn't default to secondary.
Well the default one is configured by setting the default account in Account settings, it will not change based on the context. If this is a normal mailbox, she can add it as separate account in Outlook and it will auto-update the send address depending on which account she is working with (on Outlook 2013 at least).
If this is a shared mailbox however, the send from address will not change to it. As a workaround you can add the shared one as POP account so you can set it as the default, but again it's not an ideal solution.
If this is a shared mailbox however, the send from address will not change to it. As a workaround you can add the shared one as POP account so you can set it as the default, but again it's not an ideal solution.
To assign "Send on behalf of " permissions
To remove "Send on behalf of" permissions
Plus here is some information for your safe keeping Mailbox Permissions - PowerShell commands
Set-Mailbox -Identity <DisplayName A> -GrantSendOnBehalfTo <DisplayName B>
To remove "Send on behalf of" permissions
Set-Mailbox -Identity <DisplayName A> -GrantSendOnBehalfTo $null
Plus here is some information for your safe keeping Mailbox Permissions - PowerShell commands
ASKER
@ comfortjeanius - she does not want to send on behalf, but send as
@ vasilcho - ok to clarify If I have my mailbox open in Outlook and a secondary with full access and send as. If I am in the secondary mailbox under my account and reply it will NEVER send as that user as it is under my account?
I want to make sure I'm clear as I can just change the from field and it will work, but the user would like to avoid that step and told me it used to work so want to make sure I am clear it is not possible.
@ vasilcho - ok to clarify If I have my mailbox open in Outlook and a secondary with full access and send as. If I am in the secondary mailbox under my account and reply it will NEVER send as that user as it is under my account?
I want to make sure I'm clear as I can just change the from field and it will work, but the user would like to avoid that step and told me it used to work so want to make sure I am clear it is not possible.
ASKER CERTIFIED SOLUTION
membership
Create a free account to see this answer
Signing up is free and takes 30 seconds. No credit card required.
ASKER
You nailed it thanks!
$LiveCred = Get-Credential
$Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://ps.outlook.com/powershell/ -Credential $LiveCred -Authentication Basic -AllowRedirection
Import-PSSession $Session
To verify that the permissions send mail on behalf of another user:
Get-Mailbox -identity user@example.com | fl *GrantSendOnBehalfTo
To remove Send On Behalf permission from a mailbox, use the following command:
Set-Mailbox -Identity user@example.com -GrantSendOnBehalfTo $NULL