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Windows 2012 R2 Start Menu Righ Click Function Disabled under Windows 7 Roving Profiles

Posted on 2014-01-02
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Last Modified: 2014-11-10
The Start Menu right click choice list is missing when Windows 7 users log onto our Windows 2012 R2 Remote Desktop Server

Users have roaming profiles (built from a Default in netlogon) but this Default seems to have properties that disables some of Windows 8.1 Start Menu functionality

Has anyone any ideas what I can change to return normal Windows 2012 R2 / Windows 8.1 Start Menu functionality?

Do I have to build another Default profile for Windows 2012 R2 / Windows 8.1 and if so how can it be managed when users need to logon to both Windows 2012 R2 RDS and Windows 7 desktops?
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Question by:ARampton
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LVL 34

Expert Comment

by:Seth Simmons
ID: 39755503
have you tried an account that doesn't have a roaming profile to see if the issue persists?
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Author Comment

by:ARampton
ID: 39769246
Local users with a profile built from the local Default show the Start Menu shortcut list as expected but all users build from domain Default fail to show any such choices
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LVL 34

Expert Comment

by:Seth Simmons
ID: 39769251
where are these roaming profiles being built?
could be incompatibility somewhere especially when a profile that's native works fine on that system
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Author Comment

by:ARampton
ID: 39779932
Roaming Profile was built from a locally configured PC user and copied to netlogon Default
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Accepted Solution

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ARampton earned 0 total points
ID: 39812528
Microsoft say this issue is caused by a known bug and a fix is planned

It seems Microsoft never tested the Start Menu button Contextual Menu with roaming profiles

The Start Menu button Contextual Menu is built from shortcuts in three subfolders under C:\Users\%UserName%\AppData\Local\Microsoft\Windows\WinX  Group1, Group2, Group3 and matching registry settings in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellCompatibility\InboxApp

Roaming profiles never get the WinX folder created in their AppData\Local folder and no AppData\Roaming equivalent is used yet

A temporary fix is to copy a WinX folder from a local user profile to a roaming user's profile

Removing a shortcut showing in any Group folder seems to hide the link in the Contextual Menu

Windows 2012 R2 Remote Desktop users will need their WinX folder created as part of a logon script
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Author Closing Comment

by:ARampton
ID: 40126646
Still waiting on Microsoft fro full fix
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Expert Comment

by:JimmyShoes
ID: 40429438
Is this documented in a Microsoft KB anywhere?  Can you please site your source of this info from Microsoft?  

Thnx
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Author Comment

by:ARampton
ID: 40433270
The details above were from Microsoft Support who seemed quite familiar with the issue

I have seen no documentation or any signs of a fix yet
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