kwhittemore
asked on
Office 365/Outlook/iPhone5 losing contacts
We have migrated to Office 365 but use Outlook as well. Our director has an iPhone 5. His contacts are being dropped randomly. Some in Outlook, some on his iPhone. We can't pinpoint the reason or how to fix it. Does anyone have an answer. Both his Outlook and his iPhone contacts are being dropped but not the same contacts.
I'm assuming Outlook Web app and Outlook have the same contacts, correct? If so we can assume the problem is with the iphone. If this is the case I would perform one or both of the following:
1. delete the iphone exchange account and recreate, it's likely though the iphone will save contacts locally which may continue to cause concerns.
2. backup the iphone and completely wipe out the phone after add the exchange account.
I have plenty of users with iphones and no issues. The problem is when you update exchange the iphone will attempt to save contacts locally, it's a nice feature but if you have everything in exchange to begin with you can wipe them clean (from the phone) knowing they'll update as soon as you configure exchange.
1. delete the iphone exchange account and recreate, it's likely though the iphone will save contacts locally which may continue to cause concerns.
2. backup the iphone and completely wipe out the phone after add the exchange account.
I have plenty of users with iphones and no issues. The problem is when you update exchange the iphone will attempt to save contacts locally, it's a nice feature but if you have everything in exchange to begin with you can wipe them clean (from the phone) knowing they'll update as soon as you configure exchange.
Don't lose the iPhone... but definitely don't use iCloud. If the user has enabled iCloud on the phone or even worse, installed iCloud client on their computer you need to get rid of it.
That is generally the cause of these type of problems.
Jeff
TechSoEasy
That is generally the cause of these type of problems.
Jeff
TechSoEasy
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I answered it myself.
http://support.microsoft.com/kb/2563324
Well, a bit more realistic approach will be to convince him to use the OWA app instead:
https://itunes.apple.com/bg/app/owa-for-iphone/id659503543?mt=8
The app is released and supported by Microsoft, and so far all I hear about it is positive feedback.
As a last resort, teach him how to login to OWA via Safari/whatever browser he uses on the device.