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Office 365/Outlook/iPhone5 losing contacts

Posted on 2014-01-02
Medium Priority
Last Modified: 2014-02-23
We have migrated to Office 365 but use Outlook as well. Our director has an iPhone 5. His contacts are being dropped randomly. Some in Outlook, some on his iPhone. We  can't pinpoint the reason or how to fix it. Does anyone have an answer. Both his Outlook and his iPhone contacts are being dropped but not the same contacts.
Question by:kwhittemore
LVL 44

Expert Comment

by:Vasil Michev (MVP)
ID: 39754682
Loose the iPhone. And I'm being serious here, there are tons of known issues with iPhones and Exchange:


Well, a bit more realistic approach will be to convince him to use the OWA app instead:


The app is released and supported by Microsoft, and so far all I hear about it is positive feedback.

As a last resort, teach him how to login to OWA via Safari/whatever browser he uses on the device.
LVL 17

Expert Comment

ID: 39754966
I'm assuming Outlook Web app and Outlook have the same contacts, correct? If so we can assume the problem is with the iphone. If this is the case I would perform one or both of the following:
1. delete the iphone exchange account and recreate, it's likely though the iphone will save contacts locally which may continue to cause concerns.
2. backup the iphone and completely wipe out the phone after add the exchange account.

I have plenty of users with iphones and no issues. The problem is when you update exchange the iphone will attempt to save contacts locally, it's a nice feature but if you have everything in exchange to begin with you can wipe them clean (from the phone) knowing they'll update as soon as you configure exchange.
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 39816539
Don't lose the iPhone... but definitely don't use iCloud.  If the user has enabled iCloud on the phone or even worse, installed iCloud client on their computer you need to get rid of it.

That is generally the cause of these type of problems.


Accepted Solution

kwhittemore earned 0 total points
ID: 39868644
the answer was to put United States as the country code. That simple but it did work.

Author Closing Comment

ID: 39880362
I answered it myself.

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