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Techrunner asked on

Website Legitimacy for Cisco Hardware

Hello Experts,

I have came across Cisco Online Store Router-Switch.com. Its Hong Kong based company. They offered very good prices for cisco hardware as compare to local markets.

Does anyone know the legitimacy of this online store ?

I would highly appreciate your inputs.

TIA
RoutersNetworking Hardware-OtherSwitches / Hubs

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Last Comment
Techrunner

8/22/2022 - Mon
Zephyr ICT

I think it's just too good to be true, you can find good reviews of them in certain places, but remember, on the Internet you can be anyone...

Here's a quote from one site where most reviews are 4/5 and 5/5:

"They are fraudsters. Stay away from them.
Bought a 2821 router and 3750 switch from them, got the items on time but when our technician checked both of them were found to be repaired, repainted, repacked and reconfigured.
When request them so. They did not cooperate at all.
So be-ware from these Chinese and Hong Kong. As most of their stuff is either non genuine or repainted.

source:http://www.resellerratings.com/store/Router_switch

Besides that, what with warranty and stuff? If the item you order breaks or isn't up to standards, you'll have to send it back to China? Or will it be possible to send it to Cisco? I highly doubt it.
ASKER
Techrunner

Thanks
But they replied to the above give comment

“Hi, jbart75, well, firstly thank you for your review on our products and company. We checked your invoice number: gr1021, never found any info about your purchasing record, moreover, your invoice number is not ours(the number format is incorrect). We haven’t that kind of invoice number. Did you make a mistake? The Cisco equipment you bought were from other companies. You mistook them for ours. Can you delete this mistake? Because it will bring us negative influence. If you cannot check your mistake and correct it, we will take it as a libel. So we will figure it out through resellerratings’ user service. If necessary, we can directly connect you to solve this problem. We will take legal steps to deal with your libel on our company.

Best Regards
Router-switch.com”

One of my friend has purchased from the Cisco Switches and they are good.
Also, they have purchased from them Module and they are also good.

Thanks
Jordan Medlen

Working and good are two very different things. They may work today, and for a year or more, however they may still be counterfeit. If you're looking to buy used/secondary Cisco gear, go with either CXtec or NHR (networkhardware.com). NHR provides a lifetime warranty on everything they sell. I have had very good luck with both companies and great support in the few times of need.
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William Peck
SOLUTION
Craig Beck

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ASKER
Techrunner

Is there any way to determine if those purchased were items originaly manufactured or refurbished
ASKER
Techrunner

@Darr247. They support 1 year warranty, if any defect it should be returned to them after 1 yr any repair will be charged. They also provide free CCIE consultancy and support.

For the above review, they said it has been posted by competitors.

But there device looks brand new and they have serving 150 countries for now 12 years.

Thanks
Craig Beck

If you need to send back to them that could be costly!
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ASKER
Techrunner

Hello,

Yes it is.