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Has the keyboard application (or settings) to control the monitor mapped those two keys (regardless of shift status) to move the monitor focus. <br />
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What happens inside Word or Excel (say) if they press Shift - 1 or Shift - 3?<br />
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Are they for sure pressing the Shift key? &nbsp;What happens if they use the other Shift (always 2 Shift keys).<br />
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.... Thinkpads_User
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thinkpads_user: &nbsp;Thank you for your quick response. &nbsp;The user doesn't have to press the Shift key for this to happen. &nbsp;It just happens when they press the number 1 or &nbsp;number 3 key on the numbers above the alpha characters on the keyboard, but doesn't happen when using the number keypad. &nbsp;It doesn't matter what application the user is in (eg: &nbsp;Word, Excel, EMR), if they press the number 1 or 3 it will type the number but also move the open windows to the other monitor. &nbsp;What keyboard application are you referring to?
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It would as [thinkpads] suggests, be interesting to know if this is a problem in multiple applications. &nbsp;<br />
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Presuming it is, it could very well be a faulty keyboard. &nbsp;Try replacing the keyboard and see if the problem goes away.
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paulmacd: &nbsp;The issue does occur in multiple applications (eg: &nbsp;EMR, Word, Excel, IE, etc.). &nbsp;I forgot to mention that I did replace the keyboard, but the problem still persists.
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thinkpads_user: &nbsp;Good point. &nbsp;I will check the settings of the dual-monitor software. &nbsp;Thanks!
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Both UltraMon and MultiMon (common multiple-monitor control applications) allow you to set keyboard shortcuts that do a variety of things ... including automatically moving the active window to a specified display.<br />
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It's almost certain that this user's system has one of these installed, with a keyboard shortcuts set to move the active window. &nbsp; &nbsp;All you have to do is either change the shortcut to whatever key is desired ... or just eliminate them altogether if they're not needed.<br />
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There are a few other display management utilities that also provide this function, but those are by far the two most common.
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I replaced the USB-VGA adapter with a true dual-video card...all is resolved.<br />
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Thanks!
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@Yort - Thanks for the update and I was happy to help.<br />
<br />
.... Thinkpads_User
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I have a client who running Windows XP on 32 workstations (don't laugh, it's a requirement of the EMR system) and one system has a very weird issue that I haven't been able to fix. &nbsp;When the user is typing they prefer to use the numbers located above the alpha characters on the keyboard. &nbsp;When they press the number 1 it moves the open window to the right monitor, and when they press the number three 3 it moves the open window to the left monitor. &nbsp;This issue doesn't happen when using the number keypad.<br />
<br />
System info:<br />
&nbsp; Windows XP 32bit, fully patched.<br />
&nbsp; New keyboard<br />
<br />
Thanks in advance for your assistance.
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I have a client who running Windows XP on 32 workstations (don't laugh, it's a requirement of the EMR system) and one system has a very weird issue that I haven't been able to fix.  When the user is typing they prefer to use the numbers located above the alpha characters on the keyboard.  When they press the number 1 it moves the open window to the right monitor, and when they press the number three 3 it moves the open window to the left monitor.  This issue doesn't happen when using the number keypad.

System info:
  Windows XP 32bit, fully patched.
  New keyboard

Thanks in advance for your assistance.

Pressing the 1 key and 3 key move open Windows between monitors.

The Microsoft Legacy Operating System topic includes legacy versions of Microsoft operating systems prior to Windows 2000: All versions of MS-DOS and other versions developed for specific manufacturers and Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions, and Windows Mobile.

Microsoft Legacy OS

Microsoft Windows XP is the sixth release of the NT series of operating systems, and was the first to be marketed in a variety of editions: XP Home and XP Professional, designed for business and power users. The advanced features in XP Professional are generally disabled in Home Edition, but are there and can be activated. There were two 64-bit editions, an embedded edition and a tablet edition.