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iphone not synching

Posted on 2014-01-03
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Last Modified: 2014-01-10
Just received an iphone 5c yesterday and I'm trying to put a ringtone on it.
I followed the instructions on another site and got the file imported, 30 seconds, and it's identified as a ringtone.  I have it set to sync tones, and only checked items.
Yet when I sync to the phone, it goes through a 3-4 step process, no errors, but the ringtone is not found on the device.
I'm completely new to iphones/itunes, so I'm hoping it's something I simply neglected to verify.  Yet it sees the phone fine and appears that everything else is working.  Is there any location that it places an in-depth sync log?

iphone 5c; ios 7.0.4; itunes 11
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Question by:sirbounty
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18 Comments
 
LVL 3

Assisted Solution

by:Stef95
Stef95 earned 75 total points
ID: 39754179
https://discussions.apple.com/thread/2629494

Try the link and see if it pops up in itunes
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LVL 22

Expert Comment

by:Nick Rhode
ID: 39754191
For ringtones and stuff I just use Zedge.  It has an auto-sync which pushes it into iTunes and onto your phone (when connected or via wireless).

Zedge App is free by the way
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LVL 67

Author Comment

by:sirbounty
ID: 39754218
@Stef95, I know that part works.  I had an old email from someone who sent me a gift song.  I was able to click that link and the song is now on my phone.  So as far as that sort of sync, it works.

I used zedge on my android, but not a big fan of it, particularly since it means installing both that and another app to talk to itunes.  Surely the built-in features are supposed to work?
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LVL 26

Assisted Solution

by:akahan
akahan earned 150 total points
ID: 39755322
Can we assume that:

If you open iTunes, and open phone (in devices) and choose Tones from the top row of options across the screen, you see "Sync tones" is checked, "Selected tones" is checked, and in the list of Tones, you see the desired tone checked?

If you then (still in iTunes) choose "On this iPhone," and choose "Tones" on the lefthand side, do you see the tone listed there?
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LVL 67

Author Comment

by:sirbounty
ID: 39755525
No, sync tones wasn't checked there.
Now I've checked it, choosing selected tones does show the two ring tones.

Checking the option above and syncing caused it to display a sync icon next to the phone, but no message and the ringtone isn't there on the phone (settings/ringtones, right?)

Not sure I follow this bit:
If you then (still in iTunes) choose "On this iPhone," and choose "Tones" on the lefthand side, do you see the tone listed there?
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LVL 67

Author Comment

by:sirbounty
ID: 39755533
Tried a few musical songs too and those didn't come over either.
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LVL 26

Expert Comment

by:akahan
ID: 39755550
Did you put checks by the tones you want to transfer, or did you just check "selected tones"?
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LVL 5

Assisted Solution

by:Iphonehelper
Iphonehelper earned 75 total points
ID: 39756106
http://www.youtube.com/watch?v=B_My1DBzIbA
it isnt that greate video but the guy made it clear in his video just ignore the unimportant things and sea what helps you
good luck
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LVL 70

Expert Comment

by:Merete
ID: 39756988
Who made the ringtones could it be that it is not a legitmate ring tone? AAC?
Is it longer than 40 secs? must 40 secs or less AAC
the file extension is .m4r?
Ring tones could have DRM
So go into Itunes and pick out a track right click it then options, scroll down to start time and end time pick a part you want to use.
only have gaps no dots then ok out of that and now play the piece, It will only play for that length of time.
Again rightclick it scroll down to make AAC version not ringtone.
Itunes should make a copy of the timed part you set under the original.
Go back to the original and undo the time by unticking start and end ok out of that.
Now just drag /copy to this 40 sec AAC ringtone to your desktop
Delete the 40 sec ACC from your Itunes playlist library..
Now the one on your desktop rename the extension from .m4a to .m4r
click on it
It will ask you are you sure say yes to using .m4r
DB click it to play it in Itunes
you should see it sitting there on teh left as a ringtone, scroll down further to devices
click on phone, on teh right lick on ringtones then sync it ( tick all ringtones)
cheers
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LVL 67

Author Comment

by:sirbounty
ID: 39758088
Did you put checks by the tones you want to transfer, or did you just check "selected tones"?
I have both tones and music checked, but neither are coming over.

So I don't think the issue is to do with the ring tones.  The only song that I have on the phone is one that my sister gifted to me.  It's not syncing any of my music either.
All of the items appear to have a dotted circle on the far left, supposedly indicating that it's going to be synced, but never is.  I can't believe there's not some sort of logging or errors somewhere?
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LVL 26

Expert Comment

by:akahan
ID: 39758097
Sorry, I don't think you're understanding.  Let's try it again.

I am not asking whether you have "tones" checked and "music" checked.
I'm asking whether you have the SPECIFIC tones that you want to transfer checked, and the SPECIFIC songs that you want to transfer checked.

With CHECKMARKS, not dots.
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LVL 67

Author Comment

by:sirbounty
ID: 39758142
No, I understand that.  I've tried it both ways...the option to only sync what's checked (and yes, I had tones and music files checked) as well as the option to sync everything.  Nothing works.
If I click on my phone and choose "On this phone" it shows all of the music 'there' as if it is queued or something, but clicking on sync completes a two-step process...Preparing to sync/Syncing mail accounts, something I couldn't read, then Sync completed.

It's not taking more than 10 seconds for that to complete no matter how many items are selected.

Found the diags in the help and ran the sync tests, which passed, so I'm not sure what the problem is...
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LVL 67

Author Comment

by:sirbounty
ID: 39758149
Ah, but reading the diags helped...it was actually a simple fix.
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LVL 26

Expert Comment

by:akahan
ID: 39758154
Which was...?

(So that others having the same issue might be helped...)
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LVL 70

Expert Comment

by:Merete
ID: 39758243
Sirbounty please tell us what you found>>Ah, but reading the diags helped...it was actually a simple fix.
lol you did not include that on Experts Exchange
We all wait then.
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LVL 67

Accepted Solution

by:
sirbounty earned 0 total points
ID: 39758325
Heh - it was dinner time, so I posted quickly.  Plus, I thought I would give you a chance to determine the problem.  :^)

Stupid, in my opinion, but apparently itunes must be launched as elevated.  The uac prevents you from syncing to your phone...
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LVL 26

Expert Comment

by:akahan
ID: 39758339
That's bizarre...never heard of anyone else needing to run iTunes as elevated in order to Sync... definitely not normal behavior.  Glad you got your issue solved, though!
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LVL 67

Author Closing Comment

by:sirbounty
ID: 39770591
Running as Admin was the 'fix'
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