troubleshooting Question

iphone not synching

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sirbountyFlag for United States of America asked on
iPhoneApple HardwareApple Software
18 Comments4 Solutions583 ViewsLast Modified:
Just received an iphone 5c yesterday and I'm trying to put a ringtone on it.
I followed the instructions on another site and got the file imported, 30 seconds, and it's identified as a ringtone.  I have it set to sync tones, and only checked items.
Yet when I sync to the phone, it goes through a 3-4 step process, no errors, but the ringtone is not found on the device.
I'm completely new to iphones/itunes, so I'm hoping it's something I simply neglected to verify.  Yet it sees the phone fine and appears that everything else is working.  Is there any location that it places an in-depth sync log?

iphone 5c; ios 7.0.4; itunes 11
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