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Juniper network error-dstermserv.exe has exited unexpectedly windows 7

Posted on 2014-01-03
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Last Modified: 2014-01-04
I am working with a client that is trying to connect to his office.  He has worked with his office support people in India  for many hours and they finally gave up.

He tries to log into his office from a Windows 7 desktop using Internet Explorer 11.  He makes it past the first part entering his username, password and codes and it says that he is connected and when he clicks on the icon to access his desktop he gets this errors message.

dsTermServ.exe - Fatal Application Exit
dstermserv.exe has exited unexpectedly

We have tried the following:
Scanned using Malwarebytes
Cleaned with CCleaner
Reset IE and reinstalled Java and Flash
Bypassed Netgear Router and connected directly to Comcast Modem
Disabled Norton AV and Firewall
Tried logging in with Google Chrome

This is not a sudden problem but rather the first time that he has tried to use the remote system.

I researched the error but it looks like most all problems are issues with Windows 8 and 8.1 and not Winodws 7.  

Does anyone have any suggestions?
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Question by:waytron
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6 Comments
 
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Accepted Solution

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Zephyr ICT earned 500 total points
ID: 39754629
Does the ip-workaround work for your customer? As mentioned here: http://forums.juniper.net/t5/SSL-VPN/dsTermServ-exe-has-exited-unexpectedly-Fatal-Application-Exit/td-p/216949

Seems it's not only Windows 8.0/8.1 for people there as well ..
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Author Comment

by:waytron
ID: 39755227
Do you know if this is referring to using the IP in the IE address field or within some setting in the Juniper Client?

I will connect back up to him later this evening or tomorrow morning and try that.
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Expert Comment

by:Zephyr ICT
ID: 39755680
Hi, it's about changing the hostname to an ip-address in the terminal services session that the user can click on once logged in...

As per this:

On the admin UI on the Juniper SA/MAG, navigate under Users >User roles > the role which uses terminal services and then under terminal sessions, you will see the RDP/terminal services bookmark, we can change it to ip address.
 
If user's have the option to add/edit terminal services bookmarks, they can add/edit a terminal services bookmark on the landing page of the user login page/home page

I've read also that removing and reinstalling the juniper services on the Windows 7 client can help the matter as well... Maybe worth a test.
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Author Comment

by:waytron
ID: 39756147
Ok, I was able to solve the problem by uninstalling Windows update
KB2830477 and instructed my client not to install this update until Juniper has an update to fix this problem.
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Author Closing Comment

by:waytron
ID: 39756149
Thank you for you help.  Reinstalling the Juniper Client did not help either.  But your post put me into the right area to find the Windows update that was causing the problem.  Thank you
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LVL 25

Expert Comment

by:Zephyr ICT
ID: 39756299
You're welcome, thanks for letting us know the solution!
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