troubleshooting Question

Juniper network error-dstermserv.exe has exited unexpectedly windows 7

Avatar of waytron
waytronFlag for United States of America asked on
Networking Hardware-OtherWeb Applications
6 Comments1 Solution5577 ViewsLast Modified:
I am working with a client that is trying to connect to his office.  He has worked with his office support people in India  for many hours and they finally gave up.

He tries to log into his office from a Windows 7 desktop using Internet Explorer 11.  He makes it past the first part entering his username, password and codes and it says that he is connected and when he clicks on the icon to access his desktop he gets this errors message.

dsTermServ.exe - Fatal Application Exit
dstermserv.exe has exited unexpectedly

We have tried the following:
Scanned using Malwarebytes
Cleaned with CCleaner
Reset IE and reinstalled Java and Flash
Bypassed Netgear Router and connected directly to Comcast Modem
Disabled Norton AV and Firewall
Tried logging in with Google Chrome

This is not a sudden problem but rather the first time that he has tried to use the remote system.

I researched the error but it looks like most all problems are issues with Windows 8 and 8.1 and not Winodws 7.  

Does anyone have any suggestions?
ASKER CERTIFIED SOLUTION
Zephyr ICT
Cloud Architect

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 6 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 6 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros