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The backup operation that started at  has failed with following error code '2155348010'

Posted on 2014-01-03
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Last Modified: 2014-01-03
I am unable to backup a server using the command line or using backup once using different settings than the scheduled backup.  The scheduled backup seems to run correctly.

The following is one of the events

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
  <EventID>5</EventID>
  <Version>2</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x4000000000000000</Keywords>
  <TimeCreated SystemTime="2014-01-03T18:25:08.945807700Z" />
  <EventRecordID>4460</EventRecordID>
  <Correlation />
  <Execution ProcessID="17740" ThreadID="4084" />
  <Channel>Microsoft-Windows-Backup</Channel>
  <Computer>ONYXSER001.OnyxEngineeringLtd.local</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="BackupTemplateID">{D11BC77B-CA39-4378-AFDF-2A8D909DC20B}</Data>
  <Data Name="HRESULT">2155348010</Data>
  <Data Name="BackupState">12</Data>
  <Data Name="BackupTarget">H:</Data>
  <Data Name="NumOfVolumes">5</Data>
  <Data Name="BackupTime">2014-01-03T18:19:50.715288000Z</Data>
  <Data Name="HRESULT2">2155348010</Data>
  <Data Name="VolumesInfo"><VolumeInfo><VolumeInfoItem Name="RECOVERY" OriginalAccessPath="" State="12" HResult="-2139619286" DetailedHResult="-2147023779" PreviousState="9" IsCritical="1" IsIncremental="0" BlockLevel="1" HasFiles="0" HasSystemState="1" IsCompacted="0" IsPruned="0" IsRecreateVhd="0" FullBackupReason="2" DataTransferred="0" NumUnreadableBytes="0" TotalSize="0" TotalNoOfFiles="0" Flags="554" BackupTypeDetermined="1" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0" /><VolumeInfoItem Name="C:" OriginalAccessPath="C:" State="15" HResult="-2139619228" DetailedHResult="0" PreviousState="0" IsCritical="1" IsIncremental="0" BlockLevel="1" HasFiles="0" HasSystemState="1" IsCompacted="0" IsPruned="0" IsRecreateVhd="0" FullBackupReason="2" DataTransferred="0" NumUnreadableBytes="0" TotalSize="0" TotalNoOfFiles="0" Flags="1576" BackupTypeDetermined="1" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0" /><VolumeInfoItem Name="D:" OriginalAccessPath="D:" State="15" HResult="-2139619228" DetailedHResult="0" PreviousState="0" IsCritical="0" IsIncremental="0" BlockLevel="1" HasFiles="0" HasSystemState="0" IsCompacted="0" IsPruned="0" IsRecreateVhd="0" FullBackupReason="0" DataTransferred="0" NumUnreadableBytes="0" TotalSize="0" TotalNoOfFiles="0" Flags="8" BackupTypeDetermined="0" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0" /><VolumeInfoItem Name="E:" OriginalAccessPath="E:" State="15" HResult="-2139619228" DetailedHResult="0" PreviousState="0" IsCritical="0" IsIncremental="0" BlockLevel="1" HasFiles="0" HasSystemState="0" IsCompacted="0" IsPruned="0" IsRecreateVhd="0" FullBackupReason="0" DataTransferred="0" NumUnreadableBytes="0" TotalSize="0" TotalNoOfFiles="0" Flags="8" BackupTypeDetermined="0" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0" /><VolumeInfoItem Name="F:" OriginalAccessPath="F:" State="15" HResult="-2139619228" DetailedHResult="0" PreviousState="0" IsCritical="0" IsIncremental="0" BlockLevel="1" HasFiles="0" HasSystemState="0" IsCompacted="0" IsPruned="0" IsRecreateVhd="0" FullBackupReason="0" DataTransferred="0" NumUnreadableBytes="0" TotalSize="0" TotalNoOfFiles="0" Flags="8" BackupTypeDetermined="0" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0" /></VolumeInfo></Data>
  <Data Name="DetailedHRESULT">2147943517</Data>
  <Data Name="SourceSnapStartTime">2014-01-03T18:19:50.699687700Z</Data>
  <Data Name="SourceSnapEndTime">2014-01-03T18:20:26.939184600Z</Data>
  <Data Name="PrepareBackupStartTime"><TimesList><Time Time="2014-01-03T18:25:07.385Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
  <Data Name="PrepareBackupEndTime"><TimesList><Time Time="2014-01-03T18:25:07.385Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
  <Data Name="BackupWriteStartTime"><TimesList><Time Time="2014-01-03T18:25:07.385Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
  <Data Name="BackupWriteEndTime"><TimesList><Time Time="2014-01-03T18:25:07.448Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
  <Data Name="TargetSnapStartTime">1601-01-01T00:00:00.000000000Z</Data>
  <Data Name="TargetSnapEndTime">1601-01-01T00:00:00.000000000Z</Data>
  <Data Name="DVDFormatStartTime"><TimesList></TimesList></Data>
  <Data Name="DVDFormatEndTime"><TimesList></TimesList></Data>
  <Data Name="MediaVerifyStartTime"><TimesList></TimesList></Data>
  <Data Name="MediaVerifyEndTime"><TimesList></TimesList></Data>
  <Data Name="BackupPreviousState">9</Data>
  <Data Name="ComponentStatus"><ComponentStatus><ComponentStatusItem Name="39d4b21c-5648-4d71-9046-93b58a2b59cf" LogicalPath="Microsoft Exchange Server\Microsoft Information Store\ONYXSER001" AppId="Exchange" WriterId="{76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}" ConsistencyCheckResult="0" ConsistencyCheckResultDetailed="0"/><ComponentStatusItem Name="586a7c11-0864-41cd-9456-86b4eee5b469" LogicalPath="Microsoft Exchange Server\Microsoft Information Store\ONYXSER001" AppId="Exchange" WriterId="{76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}" ConsistencyCheckResult="0" ConsistencyCheckResultDetailed="0"/></ComponentStatus></Data>
  <Data Name="SSBEnumerateStartTime">1601-01-01T00:00:00.000000000Z</Data>
  <Data Name="SSBEnumerateEndTime">1601-01-01T00:00:00.000000000Z</Data>
  <Data Name="SSBVhdCreationStartTime">1601-01-01T00:00:00.000000000Z</Data>
  <Data Name="SSBVhdCreationEndTime">1601-01-01T00:00:00.000000000Z</Data>
  <Data Name="SSBBackupStartTime">1601-01-01T00:00:00.000000000Z</Data>
  <Data Name="SSBBackupEndTime">1601-01-01T00:00:00.000000000Z</Data>
  <Data Name="SystemStateBackup"><SystemState IsPresent="1" HResult="-2139619299" DetailedHResult="-2147023779" /></Data>
  <Data Name="BMR">true</Data>
  <Data Name="VssFullBackup">false</Data>
  <Data Name="UserInputBMR">true</Data>
  <Data Name="UserInputSSB">true</Data>
  <Data Name="BackupSuccessLogPath" />
  <Data Name="BackupFailureLogPath" />
  <Data Name="EnumerateBackupStartTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
  <Data Name="EnumerateBackupEndTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
  <Data Name="PruneBackupStartTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
  <Data Name="PruneBackupEndTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
  </EventData>
  </Event>
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Question by:onyxdave
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3 Comments
 
LVL 17

Expert Comment

by:WORKS2011
ID: 39755131
the drive sector size is the problem, run the following command

How to determine ‘byte sector size’ and 512e:
Open an elevated command prompt and type: fsutil fsinfo ntfsinfo <USB drive letter>:
Under Bytes Per Sector: verify 512 emulation (see item 1)
Under Bytes Per Cluster: verify 4096
Under Bytes Per FileRecord Segment: 1024
SBS2008 and SBS2011 supports this backup configuration

item 1item 1
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LVL 17

Accepted Solution

by:
WORKS2011 earned 500 total points
ID: 39755132
Why newer / larger USB drives fail: in June 2005 Dell, Hitachi, HP, Lenovo, LSI Maxtor, NVidia, Seagate, Western Digital started to ship harddisks with 4K sector size. As of 2011 all new HDD’s ship with that advanced format, and Windows server backup is not designed to run on this disk configuration.

Drives shipped after 2011 with advanced format (see item 2).

item 2
item 2
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LVL 17

Expert Comment

by:WORKS2011
ID: 39755136
what type of drive, if it's a Western Digital they have a nice format tool that takes care of this. If not WD let me know the brand I'll see if they have a format tool.
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