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Name server change with registar and email quit working

lavadour
lavadour asked
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Last Modified: 2016-05-17
Our website changed hosting and had us update our name servers with Network Solutions.  I sent our new hosting provider the mx records but email is still not working.  Our email goes through McAfee then to our exchange server.  All of our inbound messages are being spooled with McAfee.  I talked to McAfee and they said our inbound server is not connecting and I needed to make changes to our Exchange server.  I don't know what changes to make, pretty new at exchange support.  We have Exchange 2010 on a 2008 Server.  Do I need to provide our website host additional information?  They said after making the name server change and them updating our mx records mail would start working again.
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Will SzymkowskiSenior Solution Architect
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We use SaaS with McAfee, no appliance onsite.

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Basically Thursday we were getting email just like we always have.  Our website creator moved our website to Dreamhost.  They had me go to Networks solutions (where we get sradesign.com from) and change our name servers.  Dreamhost then asked for our mx records so they could add them to their server.  The changes were made and now email is just spooling with McAfee.  I know it could take 72 hours for this to start working but I've never waiting that long.  I talked to McAfee support and they said our inbound server connectivity was not working (mail.sradesign.com) and I needed to make sure it was correct on my exchange server.  It's always been mail.sradesign.com and hasn't change.  Do I need to give Dreamhost more information?  I don't do a lot of exchange support, if it works I don't mess with it.
Will SzymkowskiSenior Solution Architect
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John Gates, CISSPLead IT Security Analyst, Global Threat Management
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