Solved

Exchange 2010 Internal and External Mail sending and receiving problem

Posted on 2014-01-04
8
522 Views
Last Modified: 2014-01-07
I have a major problem on my Exchange Server (live server). The server is not delivering mails sent from internal or external senders. I have checked the message tracking utility and only get this when sent internally to internal recipient:

Delivery Report for  gunter ¿(gunter@company.co.za)¿


Submitted
2014/01/04 06:48 PM EXMAIL.comany.za
The message was submitted to exmail.company.za.

Failed
2014/01/04 06:48 PM exmail.company.za
The message couldn't be delivered.

This is from internal to external:

Submitted
2014/01/04 02:05 PM EXMAIL.company.za
The message was submitted to exmail.company.za.

Failed
2014/01/04 02:05 PM exmail.company.za
The message couldn't be delivered.

Event logs aren't providing much information, so I am at a loss.

Please can someone urgently assist
0
Comment
Question by:DJMohr
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 2
8 Comments
 
LVL 1

Author Comment

by:DJMohr
ID: 39756287
I have used the Exchange Troubleshooting Assistant and it suggests that there is no problem.
I have a freaking ghost messing with my head.
0
 
LVL 1

Author Comment

by:DJMohr
ID: 39756314
Another point of concern is that the folders that contain the logs are emtpy...

Moving into a mild panic now.
0
 
LVL 37

Expert Comment

by:Mahesh
ID: 39756597
Have you check that all exchange services are running and iis is running on exchange server?

Mahesh
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 
LVL 1

Author Comment

by:DJMohr
ID: 39756744
I have checked that and they are running.

I have created a new database and moved all mailboxes to the new DB, but the problem remains.

I am running ESEUTIL /P on the original DB now.

Out of interest, once all mailboxes have been moved can I simply just dismount the old DB and remove it?
0
 
LVL 37

Accepted Solution

by:
Mahesh earned 500 total points
ID: 39757038
If the all mailboxes from old DB has been moved to new one , you can simply delete \ remove old database and in that case no need to repair old db as well

There is nothing any miracle that stops mail flow

You need to do step by step trouble shooting from scratch

For Ex:
Telnet SMTP 25 from internet to your SMTP gateway
Verify your domain MX records on public DNS. You may use tool http://mxtoolbox.com/

Also you can test mail flow end to end
http://exchangeserverpro.com/exchange-2013-test-mail-flow/
Also you need to check on SPF record for your domain is correct \ exists and public IP is not blacklisted

Here is the excellent article which may helps you to trouble shoot
http://msexchangeguru.com/2013/07/29/troubleshooting-mail-flow-issues/

Mahesh
0
 
LVL 1

Author Comment

by:DJMohr
ID: 39757049
I was up till 3am, then woke up at 7am to carry on scratching, after a lot of curing I think I may have stumbled on the problem. The MS Exchange Troubleshooter indicated that SMTP was running but is not functioning, I checked the SMTP agents and I suspect that my Avira Anti Spam might be the problem, I have removed it now and rebooted the server, just waiting on the server to come back up. Will keep posted.
0
 
LVL 1

Author Comment

by:DJMohr
ID: 39757063
Ok so Avira Anti Spam was cause this whole pain, one good thing that came from this is that my Exchange is running on a new DB and the old one has been cleaned of any corruption and been defraged so not an entire waste of time.
0
 
LVL 1

Author Closing Comment

by:DJMohr
ID: 39764386
Thanks for assisting
0

Featured Post

Salesforce Made Easy to Use

On-screen guidance at the moment of need enables you & your employees to focus on the core, you can now boost your adoption rates swiftly and simply with one easy tool.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question