I have a 2009 PC with Windows 7 operating system. My cell phone used to be the Samsung galaxy S2 and when I connected it via USB cord, my telephone showed up as another external drive which was perfect for transferring data back and forth.
Recently I traded in my old phone for the galaxy S 3 and when I went to connect the new phone to the same USB cord, my PC would rot recognize it as anything, so no drive showed up and I was prevented from transferring any kind of data between the phone and my PC.
When I plug a USB memory stick or an SD card directly into my computer, both of them do show up as a separate drive under "my computer." The reason I think it is a problem with my computer and not the cell phone is that I have already spent a considerable amount of time with AT&T technical support as well as Samsung technical support, troubleshooting the phone and all connections and settings.
The other thing that sort of confirmed it was my PC, was that when I plugged in my old galaxy S2 into the USB cord it did not show up as a separate drive. I have changed USB cords as well as USB ports that it is plugged into on my computer - without any positive impact.
I have not made any Windows upgrades in the time since the problem occurred and cannot think of any changes to anything else to warrant my current situation.
my computer is a desktop model and it is hooked up to an Internet modem via cable, and is not Wi-Fi capable.
Is there anything that you can think of that would correct the situation? Thank you very much for your help.