Solved

Exchange 2013 only sends mail during restart

Posted on 2014-01-05
8
837 Views
Last Modified: 2014-01-05
Here is an odd problem, We are upgrading our Exchange 2007 server to a 2013 server, we have most of the problems sorted out and most things are working.

basically the 2007 server is fully functional and can send emails to users whom reside on the 2013 server, but the 2013 server can only send mail during a reboot, if you send an email it sits in the queue until the server is restarted then it sends them all out at once and proceeds to stop sending them.

The 2013 sends through the 2007 server as a smart host for now (until we fully move to the 2013 server), this happens to both internal and external destinations.

The error that the queue shows while the messages are stuck in the queue on the 2013 is 441 4.4.1 (Socket Error)

My next steps in debugging this issue are to see which service specifically (if any) need to be restarted for this to happen, or if it only happens on a full server reboot. I'm thinking its another service on the server blocking the connections, Wanted to see what you guys thought.
0
Comment
Question by:RyanTimmons91
  • 4
  • 3
8 Comments
 
LVL 19

Accepted Solution

by:
Patricksr1972 earned 250 total points
ID: 39757187
Hi,

What AV measures are installed on this new box? It sounds like exchange boots, sends mail and than some AV product (or malware) is starting later preventing to send mail.
0
 
LVL 7

Assisted Solution

by:dsnegi_25dec
dsnegi_25dec earned 250 total points
ID: 39757470
Transport service is responsible

http://blogs.technet.com/b/rischwen/archive/2013/03/13/exchange-2013-mail-flow-demystified-hopefully.aspx

my first recommendation is go for latest SP.
Can  you disable the antivirus  & check the status .
Hope Disk is available .
0
 

Author Comment

by:RyanTimmons91
ID: 39757736
We are running GFI Viper Business agents on our network for AV, its a fresh installation and malware is unlikely.

Ill take a look at that link, thanks.
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:RyanTimmons91
ID: 39757740
we installed CU3  on the exchange 2013, SP1 is not out yet on that, we have Update Rollup 11 on the exchange 2007 machine.

that link explains how everything works nicely, but doesn't really offer any insight on how to fix the issue, ill look through the AV and possibly remove it to check it
0
 
LVL 19

Expert Comment

by:Patricksr1972
ID: 39757768
Hi Ryan,

In
some AV product (or malware) is starting later preventing to send mail
i ment malware tools like malwarebytes, i did not mean you had malware on the system.
0
 

Author Comment

by:RyanTimmons91
ID: 39757778
Alright, i went ahead and uninstalled Viper from the system to test and mail immediately started flowing to the 2007 server. I suppose I should have tested that before I posted here but it was late and I was a little off my game. Thank you guys!
0
 

Author Closing Comment

by:RyanTimmons91
ID: 39757779
Thanks for the insight.
0
 
LVL 19

Expert Comment

by:Patricksr1972
ID: 39757781
Youre welcome
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
how to add IIS SMTP to handle application/Scanner relays into office 365.

816 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now