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The Terminal server client has been disconnected because its license could not be renewed

Posted on 2014-01-05
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Last Modified: 2014-02-16
Hi,

I am getting "The Terminal server client TSSERVER has been disconnected because its license could not be renewed. The license server TSLICENSE was contacted to get windows server 2003 - Terminal Server Per Device Cal Token license for this client" error in Terminal server. But still some users are able to connect and some are not. We wil delete the registry entry HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSLicensing  from the client machine and then it works fine. Attached the warning msg.

What might be the issue?
error.JPG
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Question by:kolathaya123
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13 Comments
 
LVL 22

Expert Comment

by:Patrick Bogers
ID: 39757181
Hi,

What value does the reg key HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\TerminalServer\Licensing Core\PolicyAcOn say?

If it is 2 ( Per Device licensing mode ) or 4 ( Per user licensing mode ) than it is ok, but if it says 0 ( invalid ) than you should contact MS and require a hotfix as described in this  Knowledge Base article 834651
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LVL 16

Expert Comment

by:Shaik M. Sajid
ID: 39757193
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Author Comment

by:kolathaya123
ID: 39757207
the value of PolicyAcOn is set to 2. That article I gone through. as the value is correct, I think  no need to apply the patch
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Author Comment

by:kolathaya123
ID: 39757209
hi shaiksaj,

as the value of PolicyAcOn is 2 and it is correct no need to applying the hotfix I think. Also the hotfix is for for SP2. My all servers are SP2 updated.
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LVL 16

Expert Comment

by:Shaik M. Sajid
ID: 39757215
did you find any virus activity on the clients...

scan it complete ... with malware scanner.. and check

like

http://www.malwarebytes.org/ 

all the best...
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LVL 22

Expert Comment

by:Patrick Bogers
ID: 39757216
Is the licensing server the same as the TS? Perhaps the TS wants per user license where the license server is configured for per device ?
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Author Comment

by:kolathaya123
ID: 39757218
license server is different.

we have 3 license servers tl01, tl02 and tl03. and 20 Terminal servers equally pointing to all 3 license server. and these errors is randomly occurring in some server which are pointing to  tl01 or tl02 or tl03 license server
So I am confused, where to check. There won't be problem with all 3 license servers at same time. also if there is a problem in terminal server, it should not accept connection from any user, but all are accepting connections from users.
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LVL 22

Expert Comment

by:Patrick Bogers
ID: 39757225
When a TS cannot find the right server/license it will revert back to its default license which explains why some can and some cant connect.

Could it be (but i am guessing here) there is a switch which is bugging, are you able to pin point the problems to certain pc's (so you can imagine if there is a particulair switch in the way?)
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Author Comment

by:kolathaya123
ID: 39758417
Hi,

means the issue might be from client side which are connecting to TS server?
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LVL 22

Expert Comment

by:Patrick Bogers
ID: 39758598
Not likely, please compare type of license on the licensing server.
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LVL 15

Expert Comment

by:joharder
ID: 39771080
Are the client devices finding the TS License Server by means of a GPO?  If so, please verify the GPO config in order to ascertain that all of the license servers are designated correctly.  

The GPO is a better mechanism than discovery, so if the GPO isn't configured, it would likely be beneficial.
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Accepted Solution

by:
kolathaya123 earned 0 total points
ID: 39816893
Hi,

We have opened support case with microsoft and told us this is due to mixed environment (both 2003 and 2008 license servers)

asked us to install the hotfix

http://support.microsoft.com/kb/2512845/EN-US
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Author Closing Comment

by:kolathaya123
ID: 39862501
ms support confirmed this is issue with mixed mode
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