troubleshooting Question

Losing User Account Settings

Avatar of Frank DiPiazza
Frank DiPiazzaFlag for United States of America asked on
ComponentsWindows 7
18 Comments2 Solutions393 ViewsLast Modified:
I have a notebook that has lost the user settings, three times. Unable to login. What can cause this? The user says he has done nothing unusual.

Of course he thinks the notebook is a "Lemon"

My remedy the first time was to restore the notebook to factory. I then created two user accounts. The second time, I created a new account from my login, and copied his "My Document" files to this new user account.

I am looking to do the same, again, but wonder if a bad hard drive or memory could be the cause of this problem.
ASKER CERTIFIED SOLUTION
Frank DiPiazza
President

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