Solved

Belkin Netcam cant find router IP address

Posted on 2014-01-05
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Last Modified: 2014-01-06
I'm going through the setup process for the camera.  My phone is connected to the camera's wifi signal.  The image from the camera appears on the phone's screen. The "connect to internet" button is then selected.  It asks what connection to use, and the Sierra Wireless Overdive Pro mifi hotspot is selected.  The app asks for the mifi password, which is displayed on the mifi hotspot screen.  The password is entered, a couple of minutes go by, then the following message is displayed:

"The page at http://10.68.68.22 says: unable to get IP address from your wifi router!  Please check your password and try again!  error code 0x11

The instructions appear to have been followed to the letter and the camera appears to not be able to connect to the hotspot.  I've tried refreshing and restarting twice - no success.
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Question by:aasikolo
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14 Comments
 
LVL 96

Expert Comment

by:Experienced Member
ID: 39757416
Your Sierra Wireless connection is unlikely to be on the same network as your camera. Is that the issue?  Please let us know.

You would have to create a secure connection between your Sierra Wireless and your WiFi network.

... Thinkpads_User
0
 

Author Comment

by:aasikolo
ID: 39757493
Thinkpads_User

As far as I can tell, the camera isn't on any network.  I'm not really sure what you mean.

As far as creating a secure connection, you'd have to walk me through that I'm afraid.

The description in the question is about the limit of my knowledge.

Thank you
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LVL 96

Expert Comment

by:Experienced Member
ID: 39757556
What IP address does the camera have?

What device is using Sierra Wireless? Your phone or a computer? This device seems to be at 10.68.68.22

So my question is:  How does 10.68.68.22 relate to your camera IP.

.... Thinkpads_User
0
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LVL 96

Expert Comment

by:Experienced Member
ID: 39757701
Another way to state my concern is that Sierra Wireless is not WiFi whereas your camera is WiFi. The two networks are separate. Please let us know what device is using Sierra Wireless.
... Thinkpads_User
0
 

Author Comment

by:aasikolo
ID: 39757728
OK.  I'll give it a shot.

No device is using the Sierra Wireless.  

I'm trying to get the camera to use the sierra wireless.  The phone is connected to the camera in order to accomplish this connection/task.

10.68.68.22 is the address that appears in the error message on the phone.

This message occurs on page  of the attached manual I found online.

Thanks
Belkin-Camera-Guide.pdf
0
 

Author Comment

by:aasikolo
ID: 39757731
page 6 of the attached file -typo
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LVL 96

Expert Comment

by:Experienced Member
ID: 39757738
Putting the camera on the Sierra Wireless will give it an external IP address. If you do this, you will need to connect your phone to this external IP address.

The phone is connected to the camera in order to accomplish this connection/task.

Is it connected now? And then how?  or do you mean you want to connect it.

... Thinkpads_User
0
 
LVL 96

Expert Comment

by:Experienced Member
ID: 39757758
Allow me another approach here.

For me, a Sierra or Nokia wireless is card you install in a computer. That accounts for my questions.

You may have a Sierra Wireless device that stands alone, plugs into the wall, and provides Internet. Is this the case?

If so, then the Sierra Wireless is giving the 10.68.68.22 address. Is this true?

Then the camera needs to attach to that address (forget the phone for a minute).

I could not see in the manual why it could not do this.

See if the Sierra Wireless can be set for a 192.168.1.x address. That might work better. Check the Sierra Manual to see if this can be done.

.... Thinkpads_User
0
 

Author Comment

by:aasikolo
ID: 39757804
it is a sierra wireless device that stands alone, its IP address is 192.168.0.1

the Sierra Wireless device is not giving the 10.68.68.22 address, the camera is giving this address.

As far as switching to another address for the Hot spot, I don't know about that,  The manual is attached.
overdrive-pro-by-sierra-wireless.pdf
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LVL 96

Accepted Solution

by:
Experienced Member earned 500 total points
ID: 39757817
First on the Sierra Wireless: This makes a lot more sense and the 192.168.0.1 address makes more sense too. I rather use .1 or .2 rather than .0 but that is not essential here and really no need to change it.

So then to the Camera:  You should be trying to get it on the 192.168.0 address. You want it connected to the Sierra Wireless (you said above).

You may wish to install the Belkin App on a computer attached to the Sierra Wireless network. Then reset the camera (page 27 of the manual) and see if you can attach it to the Sierra Network this way.

Once attached, you can deal with the phone.

... Thinkpads_User
0
 

Author Closing Comment

by:aasikolo
ID: 39757995
I don't know how to proceed with that.

I'm throwing in the towel.  The manual has an 800 number - let them clean up their own mess.
0
 
LVL 96

Expert Comment

by:Experienced Member
ID: 39758005
@aasikolo - Thanks. Please do call Belkin. Keep my post above handy and see if they can guide you through it.

I am still here, so if you have some difficulties, please let us know.

... Thinkpads_User
0
 

Author Comment

by:aasikolo
ID: 39760167
Thinkpads_User

To follow-up, they told me that it was either one of three things:

1) my hotspot password is all numbers (carrier assigned nonetheless)
2) WPA2 security on the hotspot, or
3) unknown hardware incompatibility issue.

Corrective action: take the camera back to where it was purchased and get my money back.

They weren't exactly enthused when they found out I am using an android phone.
0
 
LVL 96

Expert Comment

by:Experienced Member
ID: 39760479
Thanks for the update. I am sure they were not happy, but then, it is their responsibility in the end to make it work.

.... Thinkpads_User
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