I am running Windows 7 64 bit OS. I am having all kind of issues with my wives laptop. It will not update and I have tried everything I can think of to get it to update. I attempted to load Windows 7 SP1 but it did not load either. I have scanned for virus and ran all the different programs supplied by Microsoft but no luck. I want to do an upgrade using my Windows 7 disk but since we have been using the finger print scan to log on neither I nor my wife remember our passwords.