Avatar of Richard Brown
Richard BrownFlag for United States of America asked on

Windows 7 not updatting

I am running Windows 7 64 bit OS. I am having all kind of issues with my wives laptop. It will not update and I have tried everything I can think of to get it to update. I attempted to load Windows 7 SP1 but it did not load either. I have scanned for virus and ran all the different programs supplied by Microsoft but no luck. I want to do an upgrade using my Windows 7 disk but since we have been using the finger print scan to log on neither I nor my wife remember our passwords.
Microsoft Legacy OS

Avatar of undefined
Last Comment
Ivano Viola

8/22/2022 - Mon

This will help if you need to Reset a Windows 7 Password

John Gates, CISSP, CDPSE

What kind of messages are returned when you attempt the update?
Richard Brown

I can logon to the laptop because it scans my finger print. I was thinking that since my wife and I are both administrators on the laptop I could remove her password then give her a new password. Then she could logon and remove my password and give me a new password. Would this work or am I about to mess something up?
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
Ivano Viola

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
John Gates, CISSP, CDPSE

If you are a machine administrator and she is able to supply a password instead of swiping it will work.
Richard Brown

When I say update I am talking about Windows update including the Service patch. I attempted to load it from a direct download and it set there all night without loading.
The issues with the passwords are that I cannot change my password without knowing the previous password, my wife needs her password to get onto her account once I do an upgrade on it because the finger scan will not work for that. I guess that I could load all of her documents on a thumb drive then remove her account, upgrade the system and load her new account.
John Gates, CISSP, CDPSE

You can if you are an administrator.  Go to user accounts.  Find your wifes account and you can change it there without knowing the previous password.
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Ivano Viola

Did you follow my instructions above? If you do it that way it should not prompt you for your old password.