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BSOD Driving me Nuts - DPD_WATCHDOG_VIOLATION Win8.1

Posted on 2014-01-06
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Last Modified: 2014-10-26
Hi, can someone give me some assistance in looking at the BSOD I keep getting since starting with Windows 8.1

So, basically, Windows 8 was working fine. Upgraded to 8.1, BSOD's randomly.. done the hardware thing, memory check/test, video card tests and checks etc, fairly confident that it's not a hardware issue.

Bit the bullet and did a reinstall from scratch, still getting the BSOD's after installing all the latest drivers.

Rebuilt again, getting the BSOD's from default install with no updated drivers.

Done the google thing.

Have tried:

SSD Firmware Update.
Latest Drivers.

The code and crash dump information is the same all the time, crashdumpviewer lists it as:

ntoskrnl.exe+14dca0

But, I now need help in tracking down exactly which bit of whatever it is, is causing the crash and have reached the limits of my knowledge.

Can anyone provide any insight?

Thanks.
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Question by:Nevvyn
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23 Comments
 
LVL 4

Expert Comment

by:Pradeep VIshwakarma
ID: 39759001
0
 
LVL 54

Expert Comment

by:McKnife
ID: 39759055
Did you install also all optional Windows updates for 8.1 and not only the (automated) security ones?
0
 

Author Comment

by:Nevvyn
ID: 39759332
All updates have been installed, and not just the security ones, yes.

Regarding the link, that looks interesting  but I neither have an AMD video card, nor Kaspersky installed.. Can you give some guidance on how to find out which bits of the dump file can point me to the driver/area with the issue?

Crashdumps and MSINFO32 are here:

https://skydrive.live.com/redir?resid=3D66C150E7A616D4%212010

Thx.
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LVL 54

Expert Comment

by:McKnife
ID: 39760158
Don't think the dumps will reveal anything, I looked at them. Read http://www.tomshardware.co.uk/answers/id-1889627/windows-bsod-lenovo-y510p.html please, similar issue. Power Management driver needed to be updated.
0
 

Author Comment

by:Nevvyn
ID: 39760174
Do you have a suggestion as to which power management driver I need to find? It's not a Lenovo laptop, and most of the power management is disabled.
0
 
LVL 54

Expert Comment

by:McKnife
ID: 39760237
Try both drivers from the chipset section from here: https://www.asus.com/Motherboards/Z9PED8_WS/#support_Download
Maybe only the MEI one is needed but both won't hurt.
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Author Comment

by:Nevvyn
ID: 39760266
I'll check but as far as I'm aware, the chipset drivers have all been loaded. One for tomorrow morning methinks.
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LVL 54

Expert Comment

by:McKnife
ID: 39760295
Possibly Intel holds newer chipset and MEI Drivers than ASUS. Check their Website, too, just in case.
0
 

Author Comment

by:Nevvyn
ID: 39761364
I have the newer Intel chipset drivers installed already, it would appear.
0
 
LVL 54

Expert Comment

by:McKnife
ID: 39761391
What about the MEI?
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Author Comment

by:Nevvyn
ID: 39761401
When I run both of the installers from the website, they both give me the same message, that there are newer versions installed. The MEI installer however, just gives me the same message that the Intel Chipset drivers give.
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LVL 54

Expert Comment

by:McKnife
ID: 39761410
Right. And you are talking about intel's site or Asus'?
If intel, then there's not much more you can do. You could of course update the BIOS.
If that does not change it, try to contact Asus support/product FAQ/forum to ask if that is a known problem with their product and 8.1.
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Author Comment

by:Nevvyn
ID: 39761418
Yup, this was my fear. BIOS update has already been done to the latest version, I'll check that bit again just in case.

I'm talking about the Asus site, the drivers there are earlier than the ones I have installed, just working through with driver verifier at the moment and it seems to be pointing towards the nVidia drivers, so I'll give those another go too.

T.
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LVL 54

Expert Comment

by:McKnife
ID: 39761432
Try the intel site as well, those I expect to be newer.
0
 
LVL 8

Expert Comment

by:davidlevans13
ID: 39761560
How old, what make is your power supply. I had this problem with a machine I built..  (Win 7) and tried the sort of stuff you are going through. Finally tried a new power supply. Has been running flawlessly since. If you have access to a new/bigger/ proven good power supply then try that.

Just a wild guess.
0
 
LVL 4

Expert Comment

by:Pradeep VIshwakarma
ID: 39761569
To do this type cmd in search,  right click to run as administrator, then type
SFC /SCANNOW   (note the space between SFC_/scannow)

It may need to be run up to three times before successful
Let us know the results from the report at the end link is below.

http://support.microsoft.com/kb/929833
0
 

Accepted Solution

by:
Nevvyn earned 0 total points
ID: 39764601
Those nice chaps over at the Microsoft Community forums have helped narrow down the issue, after using Driver Verifier to narrow down the cause of the crash it points towards the Nvidia drivers (even though I was using the latest)..

Now soak testing the new drivers that were released yesterday (after removing them appeared to help resolve the hangs).

So, going to sit on it for a few days and see where we are, thanks for all your attempts so far.
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LVL 8

Expert Comment

by:davidlevans13
ID: 39764605
It is a great feeling when you figure it out.. Happy to hear you may be there.
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Author Comment

by:Nevvyn
ID: 39764623
It has been doing my head in for a while now, but now I have a new tool in my troubleshooting armoury, the built in driver verifier. You learn a new thing every day.
0
 
LVL 54

Expert Comment

by:McKnife
ID: 39764837
May I ask what exactly did the driver verifier tell you about the nvidia driver? Any message you remember?
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Assisted Solution

by:Nevvyn
Nevvyn earned 0 total points
ID: 39764842
The message was something like DRIVER_VERIFIER_SOMMIT and every time the same dll, nvsommitsommit.dll.

Happened every time it booted, so was consistent. Sorry to be so vague.
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