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Exchange 2003 event ID 3031 server activesync - smart phones cannot get mails

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Last Modified: 2014-01-06
Customer is unable to get his mails with his smartphone. it used to work. there was no configuration change. this problem appeared after the C: drive had no more free space.

The disk space problem has been solved.

Event ID 3031 is logged each time somebody tries to access mails with smartphones.

Here is a copy of windows application event log (in french ... please let me know if you need english translation). I dont know where to check in Exchange and IIS if some parameters are misconfigured (we did not modify any configuration at the time the problem occured).

Waiting for your advices - Thanks

Application Log Entry event ID 3031:
Exchange, consultez l'article 817379 de la base de connaissances Microsoft, "Impossible d'accéder à Exchange Server 2003 à l'aide d'Outlook Mobile Access lorsque le répertoire virtuel Exchange requiert SSL ou l'authentification basée sur les formulaires" (http://go.microsoft.com/fwlink/?linkid=3052&kbid=817379).   Pour plus d'informations sur la configuration correcte de IIS pour prendre en charge l'authetification Kerberos et NTLM, consultez l'article 215383 de la base de connaissances Microsoft, "Comment configurer IIS pour prendre en charge l'authentification Kerberos et NTLM" (http://go.microsoft.com/fwlink/?linkid=3052&kbid=215383).   Ce problème peut survenir après l'installation de Windows SharePoint Services sur un serveur Exchange Server 2003. Pour plus d'informations sur la configuration correcte d'un serveur pour exécuter à la fois Windows SharePoint Services et Exchange Server 2003, consultez l'article 823265 de la base de connaissances Microsoft, "Message d'erreur « Page non trouvée » lorsque vous parcourez le client Exchange Server 2003" (http://go.microsoft.com/fwlink/?linkid=3052&kbid=823265).

Pour plus d'informations, consultez le centre Aide et support à l'adresse http://go.microsoft.com/fwlink/events.asp.
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Emmanuel AdebayoGlobal Windows Infrastructure Engineer - Consultant
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Top Expert 2013

Commented:
I think the problem you are having has to do with kebero authentication. Did you make any changes to your Active directory while resolving the drive space issue?

Download Exchange Remote Connectivity Analyzer tool from the link below. The tool simulates several client logon and mail flow scenarios.

http://go.microsoft.com/fwlink/?LinkId=154308.

Also, check Method 2 from the link below
http://support.microsoft.com/kb/817379

Regards
Co-Owner
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Top Expert 2011
Commented:
This one is on us!
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Author

Commented:
Hi Alan,

Thanks for your so fast answer. I take a look to all of these and I'll give you feedback.

Regards,

Francis (from France)

Author

Commented:
I am pleased to say it is solved by correcting configuration of Microsoft-Server-Activesync virtual directory.
The 'secure communications require SSL' was NOT ticked whereas it should have been.
Smart Phones are receiving their mails now.
Thank you for your precious help ...
Francis
Alan HardistyCo-Owner
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Top Expert 2011

Commented:
Excellent - glad my article was able to help.

Alan
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