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Unable to create new Mailboxes in Exchange 2007

Posted on 2014-01-06
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Last Modified: 2014-01-20
Hi,

We had an issue last week where the Data Stores on Exchange needed clearing out. At the same time we were unable to create new mailboxes, when we went through the wizard and the timer starts showing the new mailbox being created it wouldn't actually create the mailbox.

The time would just go on and on.
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Question by:TVS-ServiceDesk
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11 Comments
 
LVL 23

Expert Comment

by:Stelian Stan
ID: 39759291
0
 
LVL 1

Expert Comment

by:Diwakar Sharma
ID: 39759310
Check if default / primary database status is showing mouted, if not mount that and check.

Diwakar
0
 
LVL 7

Expert Comment

by:dsnegi_25dec
ID: 39759342
What's the error please .

Are the databases mounted.

Did you see anything on event viewer
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Author Comment

by:TVS-ServiceDesk
ID: 39759424
No errors, the Elapsed Time just keeps going and going. Where in Event Viewer should I be looking for errors?

The databases are mounted
0
 
LVL 1

Expert Comment

by:Diwakar Sharma
ID: 39759455
Is Microsoft Exchange System Attendant service running?

Diwakar
0
 

Author Comment

by:TVS-ServiceDesk
ID: 39759484
Yes that service is running
0
 
LVL 23

Expert Comment

by:Stelian Stan
ID: 39759885
Open Event Viewer and navigate to Windows Logs > Application
0
 

Author Comment

by:TVS-ServiceDesk
ID: 39761461
I started to create a new Mailbox and watch Windows Logs > Application at the same time, the only entry I see is: "The Directory Service Referral interface (RFRI) received a client request on RPC protocol sequence ncacn_ip_tcp.  RFRI is returning the Domain Controller name crossbill.domain.com"
0
 

Accepted Solution

by:
TVS-ServiceDesk earned 0 total points
ID: 39765371
I don't know what the issue was but after rebooting the server we can now create mailboxes :)
0
 
LVL 23

Expert Comment

by:Stelian Stan
ID: 39765598
Probably the Exchange server was not able to communicate to any DC.
0
 

Author Closing Comment

by:TVS-ServiceDesk
ID: 39793785
Wasn't a root cause fix
0

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