How to delete a Citrix profile

Open the Director, in the user title bar of the Help Desk view, Select the computer where the profile is located-> reset Profile -> Reset

Refer: http://support.citrix.com/proddocs/topic/xendesktop-7/cds-help-reset-user-profile.html

Hi Tony
I am completely novice with citrix is there somewhere from within citric I can check to see where this share will be? There are over 60 servers so will be great if I know where yo look.

Hi Raheman

Many thanks for coming back to me.  Good job I didnt do what i thought was required.  As you can see in the photo I dont have a director do you mean the Citrix AppCenter?

Thanks

Simon
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Hi Cybersi,

If you're using UPM then there will be a related Group Policy in AD. Unfortunately you'd have to dig for it a bit, but it will have Citrix in the name.

There are support scripts too - http://support.citrix.com/proddocs/topic/user-profile-manager-5-x/upm-troubleshoot-wrapper-den.html

I've assumed you're using 5.x (if at all). Bear in mind you may not be using it at all, so in the first instance I would just look into the profiles share to see if they have a profile.

In fact, having said that, check their user account in Active Directory Users and Computers first - see if they have a profile path and/or a remote desktop services (or terminal server depending on the AD age) tab

Si - whilst I hate to say it, unfortunately, the link you were provided by Raheman was utterly irrelevant - that refers to Citrix XenDesktop 7 which is a workstation, desktop, virtualisation (i.e. VDI) technology.

Thanks Tony will check in the morning.

Hi Tony

I cant see anything re UPM. (im guessing that UPM stands for User Profile Management?)

I did see this under GPOs on the Citrix farm OU.  Do you think this is where the profiles are stored? And if so shall I just delete from there?  And sorry one more question I do see a user folder under c:\users\%username%.

Just want to be sure as I'm in learning mode at the mo.

Thanks

Simon
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Sorry Tony following on from above the folders I did mention in c:\users are 0 in data size. Do I need to delete these too?

Hi Si - apologies for the delays getting back to you. Got snowballed at work.

Yeah the path in the group policy is where the users roaming profiles are.

At this point I wouldn't touch them on the server. Just delete the folders on the C:\Users path (even the 0KB ones) on the Citrix server.

I suspect the 0KB ones wouldn't delete via the normal mechanism.

If you really want to be careful, just create a new folder and cut and paste all the existing ones into it - noting you won't be able to move or delete any for users logged into that server at the time, as you'd expect.

Worked like a dream thanks

Brilliant! Glad you resolved it mate and thanks for letting me know (and the points!) :-)