Solved

Xerox workcentre 7530

Posted on 2014-01-06
5
711 Views
Last Modified: 2014-01-08
Hi,

There is an office of around 20 people and only one user is having an issue after they log onto this scanner.

The users log onto the device using their email address as it configured to point to Active directory.

This user gets the following message

‘machine not available’ at top of screen followed by ‘please wait services are being retrieved’.

After a minute it shuts down and then reboots and takes ages to work again
0
Comment
Question by:cmatchett
  • 3
5 Comments
 
LVL 13

Accepted Solution

by:
Norm Dickinson earned 500 total points
ID: 39759782
It sounds like it could be an authentication issue. Check the DC event log for a clue as to why it is having trouble, but start by removing that user and recreating them from scratch (on the XEROX  - not in AD!).
0
 
LVL 12

Expert Comment

by:Sandeep
ID: 39765663
Check permissions for this single user and other remaining users. There must be something missing from the User Profile which could be causing this.
0
 
LVL 13

Expert Comment

by:Norm Dickinson
ID: 39765727
Also, log into a workstation as this user and see if you can create a simple text file in the network folder you are attempting to scan to.
0
 

Author Comment

by:cmatchett
ID: 39765739
resetting the password solved this one.  Strange one
0
 
LVL 13

Expert Comment

by:Norm Dickinson
ID: 39765763
In all my years of IT, which are many, I have found one common thread to remain true. When a system says that a username or password is incorrect, it is always one of the two that is actually incorrect - on one end or the other. Glad it's working now!
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question