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Dell v510 Printer in Windows 7 Only Printing Files After Rebooting

Print jobs seems to get stuck. Only the first one prints. To print a second one, you have to restart the PC. This is a home PC with Windows 7 and a Dellv510 printer. If I try to delete the print jobs, all delete except the second one which seems to be stuck. Also, tried printing new docs or different types of files with the smae result. Is this a virus or should I delete and reinstall the printer driver? Googled, but solutions did not work (one was to create a batch file to delete the print job, but I still have to reboot).

SOLUTION

tailoreddigital

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ASKER CERTIFIED SOLUTION

John

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Joe Winograd

There may be a corrupt print job in your spool folder, so I suggest manually deleting all of the files in it. The spool folder is here (assuming a normal W7 install):

c:\windows\system32\spool\PRINTERS\

Stop the spooler first with this command in an elevated command prompt window:

net stop spooler

To get the elevated command prompt, right-click on the Command Prompt shortcut in Accessories and select [Run as administrator]. Leave this window open so you can restart the spooler later.

Then use Windows Explorer or whatever file manager you prefer to delete the files in [c:\Windows\System32\spool\PRINTERS\]...it probably has just files with .SPL and .SHD file types. Once again, you'll need Administrator privileges to access that folder. Windows Explorer will give a dialog like this:

Do not delete the PRINTERS folder...just the files in it.

After telling it to Continue and deleting the files, restart the spooler via the elevated command prompt that is still open:

net start spooler

Don't know if this will solve the problem, but can't hurt to try it. Regards, Joe

rvfowler2

ASKER

The "best" solution (updating the printer dirver) worked, but I think the IE11 would have worked too, so I gave that one minor credit. Regarding the 3rd solution, I already mentioned that I had tried a batch file that deletes the files in the printer folder.

John

Thanks for the update and I was happy to help.

.... Thinkpads_User