I have a user who once a week needs to RDP to her machine from home. She goes about this through citrix. However now she can no longer access the computer, and I can't RDP to it from any machine on our network. I get the "Can't connect to this machine" notice when I try. I notice that the "Remote Desktop Services" service isn't started, and when I start it, it works fine. However when I log off it shuts the service down and I start getting the "can't connect" error again. I go start it manually, and the connection works. Why wouldn't this service start when I initiate the RDP session? I've tried setting the service to automatic start but that doesn't seem to help.