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Can no longer RDP to desktop, service not starting?

Posted on 2014-01-06
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Last Modified: 2014-01-07
I have a user who once a week needs to RDP to her machine from home.  She goes about this through citrix.  However now she can no longer access the computer, and I can't RDP to it from any machine on our network.  I get the "Can't connect to this machine" notice when I try.  I notice that the "Remote Desktop Services" service isn't started, and when I start it, it works fine.  However when I log off it shuts the service down and I start getting the "can't connect" error again.  I go start it manually, and the connection works.  Why wouldn't this service start when I initiate the RDP session?  I've tried setting the service to automatic start but that doesn't seem to help.
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Question by:adml_shake
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Qlemo earned 1200 total points
ID: 39760075
Looks like the Terminal Server service hits an error. Check the Eventlog (System and Application) for related error entries. If so, and you can't fix it, try with the restarting options on error for that service.
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by:adml_shake
ID: 39763688
Looking at the application log I found that rdpcorekmts.dll was throwing an error every time a RDP session was trying to start.  So after googling this I found this arctile on the technet forums.  After I re-installed the kb2667402 update RDP started working like normal again.
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