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Distribution list issue in Active directory 2008

Posted on 2014-01-06
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Last Modified: 2014-03-03
Hi all

I have few users they are listed in the DL but they not getting email, but the rest are getting emails

How do I trouble shoot this and what is the fix please

Thanks
Rabih
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Question by:Rabihhaj
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LVL 12

Expert Comment

by:David Paris Vicente
ID: 39760958
Can you provide more Info?

What kind of mail server do you have, is hosted or on premises.

Regards
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Author Comment

by:Rabihhaj
ID: 39766096
Hi granwizzard,

I am working in company who have approximately 1500 users.

That DL is universal and have around 1000 users including sub - DL

Few users said not receiving any email from dl.

Is any way I can look at log to find out who not receiving email. And assist me how to fix it

My second question 2:

How do I track email. Mean how will work. From end user to external user.

If I understand how it works, I can see in exchange where is stuck.

Thank you all in advance for your assistance
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LVL 12

Expert Comment

by:David Paris Vicente
ID: 39768933
Hi  Rabihhaj.

You forget to mention the Exchange version, so we can help in more detail.

But as a first troubleshoot please chek the permissions on your DL to see who is permited to send emails for those DL.

Regards
0
 

Author Comment

by:Rabihhaj
ID: 39769113
Sorry, it is exchange 2010.
Everyone can send email from this DL. But couple of users. Complaints they not receiving emails
I hope this information help you. Let me know if you need more details.

Thanks
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Accepted Solution

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David Paris Vicente earned 500 total points
ID: 39770035
First of all check if the users are present in the DG on the exchange, for that go to:
EMC -> Recipient Configuration -> and then open your DG

In members tab check if the users that are with problems are present there. If they are, please remove them and click apply.

Now, put them again inside the members list, give it a few minuts.

As we are already in the properties of the DL, you can also check the mail flow settings -> message delivered restrictions, just to check if the accept messages from all senders is checked, and also reject messages from no senders is checked.

Do you know, if the problems happens from any sender or a particular sender?
The problem happens for both internal and external mails sent to the DL?

If the DL is receiving mail from external unchecked require all senders are authenticated ( but this is not good police).

Your mail infra-structure is configured with how many mailbox servers, HUB, CAS, etc?

How many AD sites do you have, Domains?

If you have several Domains, they are all in the same forest or separated forests?

You can use message tracking to troubleshoot mail mail problems, in EMC or EMS here you can find some ways -> Message Tracking

If you need to enable the message tracking logs see it here -> Enable Message tracking

Here is an example of message tracking:

How to Track a Message via PowerShell effectively

Get-MessageTrackingLogs

So the best way to track a message is via its Message ID. You can retrieve this from the NDR or you can Search by the Sender / Recipient but note this will get all messages that recipient received or sender sent.

Now here is an issue with Exchange 2010 / Outlook 2010, the message in the Sent Item does not have a Message ID as that is assigned once its hits the Hub. L

So find the Message ID you need the Sender and Recipient Addresses and Subject and or Time will be Nice if they are sending a lot of messages between them…

1.       Try with Sender/Recipient/Subject and Time (Give yourself a pretty good range).  Now what the GUI does for you is filter on the Receive Event, but you can do it this way as well. Be careful of  or event orders…you should sort by TimeStamp as this to the powershel. “|sort –Property TimeStamp” before any “|Fl”

Get-MessageTrackingLog –Sender “Sender@domain.com” –Recipients “Recipient@domain.com” -MessageSubject “Subject of Message” -Start "3/28/2011 8:00AM"
-End "3/28/2011 5:00PM"

NOW be careful! In this example this is a Single Message caught. That will not always be the case.

2.       Next, you Add the | FL Sender, Recipients, MessageSubject, MessageId

Get-MessageTrackingLog –Sender “Sender@domain.com” –Recipients “Recipient@domain.com” -MessageSubject “Subject of Message” -Start "3/28/2011 8:00AM"
-End "3/28/2011 5:00PM" | FL Sender, Recipients, MessageSubject, MessageId

Now look at the MessageID and then we will track the message via MessageID. This is the BEST way to track a message.

3.       Now, add the –MessageID “MessageID”  and change the |FL * (this gets all fields)

Get-MessageTrackingLog –Sender “Sender@domain.com” –Recipients “Recipient@domain.com” -MessageSubject “Subject of Message” -Start "3/28/2011 8:00AM"
-End "3/28/2011 5:00PM" –MessageID “MessageID”  | FL *

Hint: PSComputerName is the top of each entry.

4.       Ok, now that we got this what does it mean?

a.       Since ClientHostName and ServerHostName that is telling me the message was sent from this server to itself. (this was down with a Powershell SMTP Send Script). So typically the ClientHostName will be the Remote Server Submitting the message.

b.      Since Source is SMTP, and the Event is Receive. That means the ClientHostName Submitted the message via SMTP to the ServerHostName.

c.       EventData I can also tell this was the First hop in the Org.

d.      Ok, I receive it what next…

e.      Notice the ClientHostName and the ServerHost name are not changed. Client is not the CAS server and the Server is the Mailbox Role Server

f.        Since the Source is StoreDriver and Event is Delivery, the message was submitted to the store.

First PowerShell Output….

 [PS] C:\>Get-MessageTrackingLog -Sender User19-DB01@TailSpinToys.com -Recipients User1-DB01@TailSpinToys.com -MessageSubject "Origins of Legislation" -Start "4/19/2011 4:43:30 PM" -End "4/19/2011 4:50:30 PM" -MessageID "1cd4eba2-d158-4ea1-81a7-4dbbc659bd13@LAB-E2K10CSHT01.TailSpinToys.com" |fl *

PSComputerName          : lab-e2k10csht01.tailspintoys.com

RunspaceId              : a241bdf5-c2c6-4c99-8e5a-b395faa5e67a

Timestamp               : 4/19/2011 4:45:30 PM

ClientIp                : fe80::89dc:2ad8:e3b:c03%13

ClientHostname          : LAB-E2k10CSHT01

ServerIp                : fe80::89dc:2ad8:e3b:c03%13

ServerHostname          : LAB-E2k10CSHT01

SourceContext           : 08CDCCED60881B31;2011-04-19T21:45:30.419Z;0

ConnectorId             : LAB-E2K10CSHT01\Default LAB-E2K10CSHT01

Source                  : SMTP

EventId                 : RECEIVE

InternalMessageId       : 270

MessageId               : <1cd4eba2-d158-4ea1-81a7-4dbbc659bd13@LAB-E2K10CSHT01.TailSpinToys.com>

Recipients              : {User1-DB01@TailSpinToys.com}

RecipientStatus         : {}

TotalBytes              : 4146

RecipientCount          : 1

RelatedRecipientAddress :

Reference               :

MessageSubject          : Origins of Legislation

Sender                  : User19-DB01@TailSpinToys.com

ReturnPath              : User19-DB01@TailSpinToys.com

MessageInfo             : 0aI: NTS:

MessageLatency          :

MessageLatencyType      : None

EventData               : {[FirstForestHop, LAB-E2K10CSHT01.TailSpinToys.com]}

PSComputerName          : lab-e2k10csht01.tailspintoys.com

RunspaceId              : a241bdf5-c2c6-4c99-8e5a-b395faa5e67a

Timestamp               : 4/19/2011 4:45:30 PM

ClientIp                :

ClientHostname          : LAB-E2k10CSHT01

ServerIp                :

ServerHostname          : LAB-E2K10MBX02

SourceContext           : 08CDCCED60881B32;2011-04-19T21:45:30.575Z;0

ConnectorId             :

Source                  : STOREDRIVER

EventId                 : DELIVER

InternalMessageId       : 270

MessageId               : <1cd4eba2-d158-4ea1-81a7-4dbbc659bd13@LAB-E2K10CSHT01.TailSpinToys.com>

Recipients              : {User1-DB01@TailSpinToys.com}

RecipientStatus         : {}

TotalBytes              : 4318

RecipientCount          : 1

RelatedRecipientAddress :

Reference               :

MessageSubject          : Origins of Legislation

Sender                  : User19-DB01@TailSpinToys.com

ReturnPath              : User19-DB01@TailSpinToys.com

MessageInfo             : 2011-04-19T21:45:30.450Z;SRV=LAB-E2K10CSHT01.TailSpinToys.com:TOTAL=0

MessageLatency          : 00:00:00.2970000

MessageLatencyType      : EndToEnd

EventData               : {[MailboxDatabaseName, e2k10db01]}

 Same Example Pulled from Excel to Compare Fields

#Fields:

date-time               2011-04-19T21:45:30.560Z      

client-ip               fe80::89dc:2ad8:e3b:c03%13

client-hostname         LAB-E2k10CSHT01

server-ip               fe80::89dc:2ad8:e3b:c03%13

server-hostname         LAB-E2k10CSHT01

source-context          08CDCCED60881B31;2011-04-19T21:45:30.419Z;0

connector-id            LAB-E2K10CSHT01\Default LAB-E2K10CSHT01

source                  SMTP

event-id                RECEIVE

internal-message-id     270

message-id              <1cd4eba2-d158-4ea1-81a7-4dbbc659bd13@LAB-E2K10CSHT01.TailSpinToys.com>

recipient-address       User1-DB01@TailSpinToys.com

recipient-status        

total-bytes             4146

recipient-count         1

related-recipient

-address    

reference  

message-subject         Origins of Legislation

sender-address          User19-DB01@TailSpinToys.com

return-path             User19-DB01@TailSpinToys.com

message-info            0aI: NTS:

directionality          Originating

tenant-id  

original-client-ip      fe80::89dc:2ad8:e3b:c03%13

original-server-ip      fe80::89dc:2ad8:e3b:c03%13

custom-data             S:FirstForestHop=LAB-E2K10CSHT01.TailSpinToys.com

#Fields:    

date-time               2011-04-19T21:45:30.747Z

client-ip  

client-hostname         LAB-E2k10CSHT01

server-ip  

server-hostname         LAB-E2K10MBX02

source-context          08CDCCED60881B32;2011-04-19T21:45:30.575Z;0

connector-id      

source                  STOREDRIVER

event-id                DELIVER

internal-message-id     270

message-id              <1cd4eba2-d158-4ea1-81a7-4dbbc659bd13@LAB-E2K10CSHT01.TailSpinToys.com>

recipient-address       User1-DB01@TailSpinToys.com

recipient-status  

total-bytes             4318

recipient-count         1

related-recipient

-address    

reference  

message-subject         Origins of Legislation

sender-address          User19-DB01@TailSpinToys.com

return-path             User19-DB01@TailSpinToys.com

message-info            2011-04-19T21:45:30.450Z;SRV=LAB-E2K10CSHT01.TailSpinToys.com:TOTAL=0

directionality          Originating

tenant-id  

original-client-ip      

original-server-ip      

custom-data             S:MailboxDatabaseName=e2k10db01


I hope this can lead you in to way to fix the problem.


Regards
0

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