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How do I set notification to send me an email about the completion of a scheduled scan using Trend Micro Offiescan 10.6 SP2?

Posted on 2014-01-06
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Last Modified: 2014-01-20
All I see in the console are compliance notification, but do not see where I can configure the console to email me a scheduled report/list of a scheduled scan. Also, where is the settings that will email me when a virus/malware has been identified? SMTP is setup properly.
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Question by:jaedenone
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Aditya Arora earned 500 total points
ID: 39761482
Hi,


[For Email Notification]

On the General Settings under Notifications at OfficeScan Web Console, kindly check if the SMTP server can be resolved and try to use IP Address instead then check again.

 

[For Security compliance]

Once SMTP Server is resolvable or Email Notification is working Security Compliance should also be working.
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Author Comment

by:jaedenone
ID: 39765966
I have a few questions about how to view these .csv reports that I get emailed about (see screenshot).

For number "1" in the screenshot:
Are these all 4 .csv files that I should receive from Officescan?

For number "2" in the screenshot:
Where I have underlined, all three of these .csv reports show "Computer Name, OfficeScan Domain, Connection Status, Services" as columns, but no information. What is this telling me? What if I see data in these 3 .csv reports? What is that telling me? Should data be empty? Is that a good sign? If a virus/malware has been detected, would it show some kind of data in these reports?

For number "3" in the screenshot:
What does "SchCompReport_root_4.csv" report tell me? It does not make sense to me. Is this what I am suppose to be seeing? All I know is that it shows all my machines I've included in groups.

Excuse my ignorance, but I am at a lost viewing these reports.

Another question that I have that is out of the scope is that we have two sites. So far, I've only set up one management console to manage clients in one site. For my other site, should systems there be managed by the same console? Or, should there be two consoles installed? One to manage each site. What is best practice?

I appreciate your help. Thank you.
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