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Backup Exec 2010 R3: .NET corruption errors

Posted on 2014-01-07
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Last Modified: 2014-01-28
Hi there,

Our backup server has been receiving the following errrors within its 'Application' event log.

Event sequence: 1
Event occurrence: 1
Event detail code: 0
 
Application information:
    Application domain: 8a056f5beb8e4110a6bb93c71c0ce474-373771-130335650632465773
    Trust level:  
    Application Virtual Path: /CRF
    Application Path: C:\ProgramData\Symantec\CRF\8a056f5beb8e4110a6bb93c71c0ce474\
    Machine name: LDR-BACK-01
 
Process information:
    Process ID: 3488
    Process name: beserver.exe
    Account name: LDC\supbackup
 
Exception information:
    Exception type: HttpException
    Exception message: Server cannot access application directory 'C:\ProgramData\Symantec\CRF\8a056f5beb8e4110a6bb93c71c0ce474\'. The directory does not exist or is not accessible because of security settings.
 
Request information:
    Request URL: http://127.0.0.1/CRF/CRF.aspx?DataFile=C:\Users\supbackup\AppData\Local\Temp\8a056f5beb8e4110a6bb93c71c0ce474\Data.xml&RDLFile=C:\Users\supbackup\AppData\Local\Temp\8a056f5beb8e4110a6bb93c71c0ce474\RDL.rdl
    Request path: /CRF/CRF.aspx
    User host address: 127.0.0.1
    User:  
    Is authenticated: False
    Authentication Type:  
    Thread account name: LDC\supbackup
 
Thread information:
    Thread ID: 17
    Thread account name: LDC\supbackup
    Is impersonating: False
    Stack trace:    at System.Web.HttpRuntime.EnsureAccessToApplicationDirectory()
   at System.Web.HttpRuntime.HostingInit(HostingEnvironmentFlags hostingFlags)
 
 I have spoken to Symantec, reinstalled backup exec from scratch and updated all the patches.

I have event reinstalled all instances of .NET including the integrated .NET 3.5 which is built in with Windows Server 2008. However despite all this, I am still unable to clear these errors? Can anyone else recommend anything else that can help?

The server is running on Windows Server 2008 R2 Standard. Backup exec 2010 R3 with all the latest updates installed.

Kind regards
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Question by:ccfcfc
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Ryan McCauley earned 500 total points
Comment Utility
These don't actually look like errors with the .NET framework, so I don't think installing that would fix anything. It looks like it's likely a permissions error with that folder. If you check the NTFS permissions on the folder "C:\ProgramData\Symantec\CRF\", do you see the "LDC\supbackup" allowed to read or write to the folder? If not, can you add it so it can write and see if the error persists? That seems like the most likely cause.

If the folder permissions are incorrect, the application install may or may not correct that, depending on the issue. Since the "LDC\supbackup" account runs the service, it should have full control of the folder that contains the application settings and working folder.

If you get a different error or there's no effect, please post back details and I can make another suggestion.
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Author Closing Comment

by:ccfcfc
Comment Utility
That seemed to be the obvious/easy resolve. However, I have just done this and it seems to be working fine now.

Thanks for this.
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