troubleshooting Question

iPhone 5C Unable to Verify Information when adding exchange 2010 Account

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FMabeyFlag for United Kingdom of Great Britain and Northern Ireland asked on
ExchangeActive Directory
8 Comments1 Solution4781 ViewsLast Modified:
Environment Exchange 2010 - I am Domain Admin, used iPhone 4S on ios 6 for 18 months using EAS with no problems.  Recently got iPhone 5C ios 7 for testing purposes and getting the  "Unable to Verify Account Information.

To add the account I have tried using "mobile data" and "Wireless Routers" in both my home and business environment.

My AD account is not locked out.

I have selected the security tab and reconfirmed inherit permissions which was the step required post upgrade from exchange 2003 to 2010 two years ago.  Even though other members of the team do not  have this box ticked and they are able to set up their exchange on this same device.

I have also tried it with it matching a user who can add their account with the inherit box unticked.

I have wiped phone and re set up as brand new handset.

I have migrated my mailbox to a different mailbox database on a different siteand attempted to re add.

I have added the account saved then turned off use SSL at this point i am continually prompted for exchange account password.  It does not accept my exchange password for this.

I have tried using OWA on the handset and it contimually asks for password again this feature has always operated fine.

I believe their is a deeper issue with my AD profile but i would not know where to start.

This has worked for other users and other domain admins so the problem is not the handset.

Anybody had this before? Any solutions?

Can anybody make any suggestions as to if my AD profile could become corrupt in a manner that would affect my authentication like this.  ?
ASKER CERTIFIED SOLUTION
FMabey

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