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Right click menu stops working for one user on a 2008r2 terminal server

Posted on 2014-01-07
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Last Modified: 2014-01-10
I have a 2008r2 terminal server that about 40 employees use on a daily bases. One user loses the functionality to access the right click menu within office 2010 every day but no other user has this problem. I have deleted the HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Data  registry key based on a quick google search but that does not fix the problem.
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Question by:cpgtechsupport
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BlueCompute earned 2000 total points
ID: 39763573
One user out of 40?  Kill them.  Or buy them a new mouse.

Seriously though, have you tried recreating their user profile?  Does it happen if they launch office in safe mode?
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by:cpgtechsupport
ID: 39766454
I just ended up deleting  the user from the server and rebuilt the profile.
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by:cpgtechsupport
ID: 39767688
I've requested that this question be closed as follows:

Accepted answer: 0 points for cpgtechsupport's comment #a39766454

for the following reason:

Only one response that was not helpful
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Expert Comment

by:BlueCompute
ID: 39767687
Seriously though, have you tried recreating their user profile?

So you followed my advice and it fixed your problem, and that's not helpful?

I just ended up deleting  the user from the server and rebuilt the profile.

What am I missing???
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LVL 14

Expert Comment

by:BlueCompute
ID: 39767689
The asker followed my advice to recreate the profile and it fixed the issue.
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