We help IT Professionals succeed at work.

Print Spooler on Print Server stops on its own

johnm2595
johnm2595 asked
on
1,046 Views
Last Modified: 2014-01-09
The server is Windows 2008 R1 32-bit Enterprise.

I get this error in the Application log when the problem occurs:

Faulting application spoolsv.exe, version 6.0.6002.18294, time stamp 0x4c6a9898, faulting module x2upBC.dll, version 5079.300.0.0, time stamp 0x482445e4, exception code 0xc0000005, fault offset 0x000451c5, process id 0x780, application start time 0x01cf0b3a0d51c68c.
Comment
Watch Question

Sasha KranjacAzure & Security Otaku, MVP, MCT, CEI
CERTIFIED EXPERT

Commented:
The library (DLL) that is causing an error is a part of Xerox print drivers.

Try to identify which printer caused the error (by matching the crash time and the submitted printer job). If you find out which printer job caused the error, open the Printer Properties, on Ports tab select the associated port and click Configure Port...
Change Protocol to RAW.
If that does not help, add new port and configure the printer to use the new port with same settings as the old one. Delete the old port if needed.
ICT Infranstructure Manager
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
The problem did come back after trying the suggested steps.  Also, the print queues are all set to RAW already.
JAN PAKULAICT Infranstructure Manager

Commented:
1 have you tried updating faulting xerox driver?
2 do you have both drivers loaded x86 and x64?
3 new firmware for faulting xerox printer?
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.