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Smart Screen Filter issue

Posted on 2014-01-07
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Last Modified: 2014-01-09
Hello experts.  My company has had an agricultural accounting application available for download for almost 15 years.  The application is code signed and we are a verified software publisher, however Smart Screen Filter suddenly informs potential downloaders that our application is "not commonly downloaded and may harm your computer".  Our application is geared for a very small market of grain producers, and is not downloaded by the masses.  It is my understanding that there is a list of commonly downloaded programs, and we are not on it.  Hence the issue.  What if anything can we do besides having a valid signature certificate to make ourselves seem less hostile to Internet Explorer?  In my opinion this is unfair for the web browser to direct users away from our program without knowing what it does.  It is detrimental to our business.  Quite frankly it is an outrage.
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Question by:steinonline
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Expert Comment

by:jcimarron
ID: 39763663
steinonline--This seems to be way MS operates.  Their own forums show no fix other than that you could try to inform your clients they will get this message and should ignore it.  By having a valid signature certificate you have done everything correctly.  The only other fix is that time and a sufficient number of downloads will cause the message to no longer be shown.
http://social.msdn.microsoft.com/Forums/ie/en-US/a252672b-c72a-4d98-a3c0-5929fdc446a2/-not-commonly-downloaded-may-harm-your-computer-message-with-ie-when-my-installer-is?forum=iewebdevelopment

https://support.comodo.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1364
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Author Comment

by:steinonline
ID: 39763989
I can't help but think this is a blatant infringement on my company's right to do business in a fair open market which is what the Internet is supposed to be.  I read the article that you posted the link to.  What I was hoping for was some sort of end around whereby I could defeat this intrusion. I guess since we are a small company, with less than a thousand users worldwide, that we have become a necessary casualty for the sake of a safer web.  I'll try to explain that to the mortgage company when my job goes away.  You would think Microsoft could come up with a better solution to people being stupid than putting small companies out of business so people can enjoy free porn.
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Accepted Solution

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jcimarron earned 1000 total points
ID: 39765988
steinonline--I agree with you.  I am sorry I could not provide an "end around", but for better or worse you now know the situation.
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Author Closing Comment

by:steinonline
ID: 39767858
I'm going to give you the points, however, I read those articles and others like them before I ever posted the question here.  I can use google too.  I do appreciate that you took the time to try to help me though, and for that you get the full 500.  Thank you I really do appreciate your time.  :)
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