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Citrix Printing issue

Posted on 2014-01-07
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Last Modified: 2014-01-08
Hi,
My windows 2003 print server crashed and i have rebuild new win 2008 print server. I have a wierd citrix printing issue, where some users can print from x64 bit Windows 2008 citrix server & some are getting a pop up message " To use the shared printer \\servername\printername, you need to install the printer driver on your computer. If you do not recognize or trust the name and location of the printer, do not install the driver." I have two options Install driver & Cancel. If I click on Install Driver I get Access denied.
Note:
Users can print from local machines, they are on windows XP x32. I am using domain logon script to install the printers

Any help is appreciated.....
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Question by:maliks121
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joharder earned 250 total points
ID: 39765026
On the new print server, have you installed both the x86 and x64 printer drivers for each of the printers?  Also, if any of those printer drivers are newer versions, they must coincide with the same driver on the client machine if the Citrix Universal Print driver isn't used.

Take a look at the event logs on the Citrix server.  It's likely that you're seeing a number of errors related to the printer mappings.  These will be based on when the printers are initially mapped at user logon.

It's also possible that the printers need to be deleted and remapped from the client machine.  As a test, try deleting and remapping the shared printers from a client machine.
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Author Comment

by:maliks121
ID: 39767064
Thanks for your reply. I have figured out the cause of the problem. One of the citrix server in Farm was not getting the Point and Print Group policy & users landing on that server were unable to print.

I like your suggestion of using Citrix Universal Printer driver. Some times my users complain about printing issue and I have to delete their profiles from Farm members (Terminal Servers).

I have also learned something about citrix print drivers issue that may help any other person reading this post
http://www.tricerat.com/products/simplify-printing/screwdrivers
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