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Outlook 2013 keeps crashing when in Cached Mode

Posted on 2014-01-07
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Last Modified: 2014-05-11
I have a Surface running Windows 8 with Office 2013.  When Oulook is started in cached mode it will start to download messages and then stops with "Outlook has stopped working."   and the only option is to close the program.  It does this every time.  

It does not do this when I disable cached mode.  It is perfectly consistent - cached mode = crash, non-cached mode = works fine.

This unit worked in cached mode for approximately 5 months before this problem appeared.

I have deleted and renamed the OST files and have built a new profile for the user from scratch.  

Any suggestions would be greatly appreciated.
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Question by:terry_cole
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Md. Mojahid earned 400 total points
ID: 39764602
There are four major reasons that can cause Outlook 2013 to crash:
 - a Windows system infected with a virus / malware code;
 - a hardware issue;
 - corrupted Outlook installation files;
 - damaged Outlook data files;
 - a conflict between 3rd party add-ins or between Outlook and a 3rd party Outlook add-in.

The best thing to do is to download and install the Office Configuration Analyzer Tool. Here is its download page http://www.microsoft.com/en-us/download/details.aspx?id=36852
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