?
Solved

Outlook 2013 keeps crashing when in Cached Mode

Posted on 2014-01-07
1
Medium Priority
?
1,427 Views
Last Modified: 2014-05-11
I have a Surface running Windows 8 with Office 2013.  When Oulook is started in cached mode it will start to download messages and then stops with "Outlook has stopped working."   and the only option is to close the program.  It does this every time.  

It does not do this when I disable cached mode.  It is perfectly consistent - cached mode = crash, non-cached mode = works fine.

This unit worked in cached mode for approximately 5 months before this problem appeared.

I have deleted and renamed the OST files and have built a new profile for the user from scratch.  

Any suggestions would be greatly appreciated.
0
Comment
Question by:terry_cole
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 12

Accepted Solution

by:
Md. Mojahid earned 1200 total points
ID: 39764602
There are four major reasons that can cause Outlook 2013 to crash:
 - a Windows system infected with a virus / malware code;
 - a hardware issue;
 - corrupted Outlook installation files;
 - damaged Outlook data files;
 - a conflict between 3rd party add-ins or between Outlook and a 3rd party Outlook add-in.

The best thing to do is to download and install the Office Configuration Analyzer Tool. Here is its download page http://www.microsoft.com/en-us/download/details.aspx?id=36852
0

Featured Post

Moving data to the cloud? Find out if you’re ready

Before moving to the cloud, it is important to carefully define your db needs, plan for the migration & understand prod. environment. This wp explains how to define what you need from a cloud provider, plan for the migration & what putting a cloud solution into practice entails.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
Viewers will learn how to maximize accessibility options in an Excel workbook for users with accessibility issues.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

719 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question