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Installing and SSL Cert on Citrix Xen App Server

Posted on 2014-01-07
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Last Modified: 2014-07-25
We have a server running Server 2008 with Citrix Xen App 5 Fundamentals.  We let the SSL cert expire and now we are having issues accessing the applications on this server.

We renewed the SSL cert with Go Daddy and tried to install the cert on the server.  When you login and try to access an application we get this error: Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server.SSL Error 61: You have not chosen to trust Go Daddy Secure Certificate Authority - G2, the issuer of the server's security certificate.

Is there somethign we have to do in Citrix side?  We setup cert in IIS7 and binded it to site but we still get that error.

Can somone assist as users are not able to access applications right now.

Thanks in advance!
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Question by:maximus7569
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5 Comments
 
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by:Sekar Chinnakannu
ID: 39764392
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Expert Comment

by:Dirk Kotte
ID: 39764409
mostly you have to install the sub-ca at the server too.
check the cert and sub-cert are installed at the machine-context rather than user-context.
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by:Mahesh
ID: 39764504
Just check with GoDaddy and obtain from them all root certificates \ intermediate certificates for the certificate chain and install those certificates on Citrix server 1st in appropriate certificate stores
Then go to certificate Properties \ certificate Path tab and check if you are able to view all  certification authorities and certificate status is OK

No matter from where you access Citrix App, root certificate of all certification authorities mentioned in certificate Chain (Certificate properties \ Certificate Path tab) must be installed on Citrix server and clients as well, otherwise you will receive errors
 
Mahesh
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by:
Tony Johncock earned 500 total points
ID: 39764518
Go here: https://certs.godaddy.com/anonymous/repository.pki

Download the "Go Daddy Class 2 Certification Authority Root Certificate" and the "Go Daddy Secure Server Certificate (Intermediate Certificate)"

Install those onto the Citrix Server.

You may find, depending on the ages of the clients and their IE/OS versions you might have to do the same on them.
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Expert Comment

by:firstcall
ID: 40220260
If using a Mac OS device with Citrix, request SHA1 instead of SHA2 cert from GoDaddy.  ICA client from Citrix does not support SHA2 at this time.

http://discussions.citrix.com/topic/351459-is-there-a-fix-yet-for-ctx136348-%E2%80%9Cconnection-error-citrix-receiver-could-not-establish-connection-with-the-remote-hostserver%E2%80%9D/
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