I have a interesting problem, I have 4 machines (2 XP and 2 Windows 7 boxes) that all show the same issues. The USB controller, COM ports, and DVD-ROM (or CD-ROM) all go inactive with a yellow exclamation point in the device manager. I have done the following with little success in solving the issue.
1) System restore to an earlier state (as far back as 2 months)
2) Downloaded the correct drivers and attempted to install - unable to find the hardware.
3) Uninstalled hardware and rebooted and rescan for hardware - found hardware and fell into same issue
4) rebooted several times
5) rebooted into safe mode - same issue is found
Only way I have found to resolve issue is reload windows, however this is not the solution I need to pursue. This issue is growing and I need to find out why this issue is growing among our clients.
Here is what has happened to cause the issue
Gone from Kaseya MSP software to LabTech
Gone from Kaspersky Anti-Virus to Vipre Anti-Virus
After 30 Computers moved 4 has showed same issue. Some after a few hours others after a week. No common time frame.
I am begging for help. Below is a screen shot of the issue I am seeing.
Any Help is highly appreciated. Thank you!