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VPN disconnection

Posted on 2014-01-07
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Last Modified: 2014-04-04
Hi All,

We have a user with a laptop when connected via VPN the VPN gets disconnected every 10 minutes. BIG-IP VPN is what he has

Any ideas on how i can troubleshoot and fix
Why does it disconnect and does not happen to any others in the office

We used the same ip and credentials on another system and it works fine

Thanks
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Question by:mtthompsons
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strivoli earned 1500 total points
ID: 39764507
Must be a sort of timeout. Might BIG-IP be unlicensed and have a 10' limit?
The VPN client uses BIG-IP... what is the VPN server running?
Why not using another VPN client?
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Author Comment

by:mtthompsons
ID: 39764551
From my level i dont know what the server is installed with

We are approved to use just this VPN client

Also its a licensed version of client
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Expert Comment

by:strivoli
ID: 39764965
Is it the same version used by other working systems?
BTW: which version is it?
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Author Comment

by:mtthompsons
ID: 39765143
yes its the same version and version is V11
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Author Comment

by:mtthompsons
ID: 39765156
The VPN works fine when i connect via Data card and connect to the internet
Only when i am connected via LAN this specific system has this issue

Disconnects every 5 to 10 minutes

Same credentials

Proxy is same and used on other systems where it works fine
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