troubleshooting Question

Shoretel Softphone Issue

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CHI-LTDFlag for United Kingdom of Great Britain and Northern Ireland asked on
Voice Over IPTelecommunicationsIP Telephony
10 Comments5 Solutions6645 ViewsLast Modified:
I am 90% sure it was working and belive this is a director issue..  However:

Tested over a VPN and also locally on the LAN and get a line not in service error on the communicator.
Check HQ/Director and foudn that the SG90 @ HQ site is showing the softphone as out of service and is assigned to a MAC address of a device i cant trak (assyume a laptop):

D4-BE-D9-23-A1-EC Headquarters D4-BE-D9-23-A1-EC Unknown Out of Service (Operational)     Soft Phone


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