Symantec Netbackup Granular Restore

Using Symantec Netbackup client  on Exchange 2010 server,I am trying to restore an individual message from Exchange mailbox, but I keep getting error as shown in the screenshot :
Any help will be very much appreciated

Netbackup
jskfanAsked:
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David Paris VicenteInfrastructure DesignerCommented:
This are the only log info that you get?

Is standalone Exchange server or a DAG?

Please go through this checklist:
http://www.symantec.com/docs/HOWTO73076

These videos may also help (choose the one that matches your environment):
  http://www.symantec.com/docs/HOWTO41825


Let us know if this help you if not, put here the results and waht do you accomplish.

Regards
jskfanAuthor Commented:
We have DAG with 2 members.

The GRT is configured properly, I can dig down to individual messages, but the restore did not succeed as shown in the screenshot... I do not see any other logs
David Paris VicenteInfrastructure DesignerCommented:
And the links that I provide, was  use full?

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jskfanAuthor Commented:
Thanks……Restarted NFS client service in CAS server and it fixed it.
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