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Symantec Netbackup Granular Restore

Using Symantec Netbackup client  on Exchange 2010 server,I am trying to restore an individual message from Exchange mailbox, but I keep getting error as shown in the screenshot :
Any help will be very much appreciated

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David Paris Vicente
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We have DAG with 2 members.

The GRT is configured properly, I can dig down to individual messages, but the restore did not succeed as shown in the screenshot... I do not see any other logs
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Thanks……Restarted NFS client service in CAS server and it fixed it.