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Multipoint Wyse E02 Zero Client Screen Resolution

Posted on 2014-01-08
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Last Modified: 2016-11-23
I have installed a Multipoint 2012 server in a school with Wyse E02 (now branded Dell Wyse) network thin clients. These network clients are connected to the server by a 24 port Gigabit switch.

The problem is that the Wyse E02 clients default to a screen resolution of 1280x1024 out of the box. If I install a monitor that supports this resolution everything works fine.
If I install a monitor which does not support this (such as a modern 1366x768 resolution widescreen) I get a blank screen. I want to use the same screen on all clients and the server.

I called Dell who were useless and Wyse said I had to change the resolution of the screen on the server and the rest would follow after a reboot (Not true).

Personally I don't think this is anything to do with Multipoint 2012 and is a config setting in the clients themselves. I asked Wyse if they had an app to remote admin the clients (like you would for a normal thin client) - they recommended WDM (Wyse Device Manager) but then said it was not designed for the unmanaged E02 Zero clients (which only work with Multipoint), just their managed thin client range. I downloaded it anyway (760Mb) just to see but it requires a SQL Server running to install and I wasn't sure if it was worth installing this as well just to find it didn't work.

Help - I have to get this working for 24 clients and I don't want them all to have Square monitors.
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Question by:CNC-Guy
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Author Comment

by:CNC-Guy
ID: 39780235
Setup is as follows :
Dell T110 II Server, 16Gb RAM, 1 Tb hard disk, Xeon E3 processor, Bios 2.5.1
Windows Multipoint Server 2012 with Rollup 1 Update
I have now installed a Radeon XFX HD 7750 in the server (disabled the on-board) with latest Catalyst driver (no control panel) to make sure it was not a graphics issue.
I have a 1680x1050 res monitor plugged into HD7750 on the server and this is the resolution I get on the server in both Console mode and Station mode.
I now have the same monitor plugged into the E02 clients (this is the max res they support) but they still fire up in 1280x1024 regardless (fortunately this monitor supports this).

I kind of wish I had not recommended WMP as there seems to be so little info about this out there and I'm getting a lot of grief now.
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Accepted Solution

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CNC-Guy earned 0 total points
ID: 39782194
I have a solution and I had to find this myself (Neither Dell, Wyse, Microsoft or EE could answer this).
The Dell Wyse E02 clients use a proprietary USB to Ethernet technology designed by Magic Control Technology.

Go to this page http://www.mct-us.com/?_Page=support
Choose the MWS9943 (their internal product number for the E02).

Download the latest Windows driver (there is also a PDF manual for MWP 2012), install in console mode and make sure it works OK.
Switch back to console mode (it won't work in station mode) and in the system tray you will now see a new orange icon that is titled "USB Display Device".
Double click this and it opens MCT Custom Presenter which displays a list of all the E02 clients with a number. This same number is also then displayed on the screens connected to the clients to help you identify them.

Under the column "resolution" is a drop box with a number of different resolutions.
Choose the required resolution and click Apply.

One word of warning - the available resolutions are fairly limited so make sure you buy a monitor that supports one of these in native mode (For example there is no support for 1366 x 768 which is used by a lot of the cheaper VGA screens).
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Expert Comment

by:QwicNet
ID: 40416257
We ran into a similar issue but the above did not work. It was an issue with plug-n-play compatibility with the monitors in use. We ended up removing PIN-12 from one end of the VGA connector to resolve.
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