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sanjayambre
asked on
1/8/2014
Not able to change password through OWA in Exchange 2010
We have Exchange 2010 servers & when we tried to change password through OWA, we received error message ""Your changes weren't saved because an error occurred"
Error snap attached for reference.
OWA-Error.jpg
Exchange
Email Servers
Server Hardware
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Last Comment
Jian An Lim
8/22/2022 - Mon
Raheman M. Abdul
1/8/2014
There is the possibility of user's mailbox exceeding the configured size limits. check them
Manjunath Sullad
1/8/2014
Have you tried accessing through other browsers ?
Try resetting History and cache.
Try loading OWA light (you will get this option while logging in to OWA)
Try to loggin from different system and check, If working fine, Seems to be issue with browser,
More exchange level troubleshooting :
http://social.technet.microsoft.com/Forums/exchange/en-US/8a739f94-ae8b-482a-a850-b18894aa1708/your-changes-were-not-saved-because-of-a-microsoft-exchange-error-owa-exchange-2007-sp3?forum=exchangesvrclientslegacy
aindelicato
1/8/2014
Have you enabled these features? See article:
http://technet.microsoft.com/en-us/library/bb684904(v=exchg.141).aspx
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
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sanjayambre
1/8/2014
ASKER
No..Mailbox size is not exceedings..moreover checked for other user and getting same error.
sanjayambre
1/9/2014
ASKER
Recently we have upgraded SP3 on exchange servers, is there any effect on Internal/External URL or OWA virtual directory.
Jian An Lim
1/20/2014
let's assume that you have recently upgrade to sp then it fails.
can you run
get-owavirtualdirectory | fl *enabled
just to confirm the configuration is intact.
next is to find out whether your EWS, can you use OWA to create a rule? (just to make sure your EWS component is still working)
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Steve
1/21/2014
Has the password expired?
By default, changing expired passwords isn't possible.
Try the guide below to enable this feature if you haven't already.
http://technet.microsoft.com/en-us/library/bb684904(v=exchg.141).aspx
sanjayambre
1/23/2014
ASKER
Below is the output of "get-owavirtualdirectory | fl *enabled"
DirectFileAccessOnPublicCo
mputersEna
bled : True
DirectFileAccessOnPrivateC
omputersEn
abled : True
WebReadyDocumentViewingOnP
ublicCompu
tersEnable
d : True
WebReadyDocumentViewingOnP
rivateComp
utersEnabl
ed : True
GlobalAddressListEnabled : True
OrganizationEnabled : True
ExplicitLogonEnabled : True
OWALightEnabled : True
DelegateAccessEnabled : True
IRMEnabled : True
CalendarEnabled : True
ContactsEnabled : True
TasksEnabled : True
JournalEnabled : True
NotesEnabled : True
RemindersAndNotificationsE
nabled : True
PremiumClientEnabled : True
SpellCheckerEnabled : True
SearchFoldersEnabled : True
SignaturesEnabled : True
ThemeSelectionEnabled : True
JunkEmailEnabled : True
UMIntegrationEnabled : True
WSSAccessOnPublicComputers
Enabled : True
WSSAccessOnPrivateComputer
sEnabled : True
ChangePasswordEnabled : True
UNCAccessOnPublicComputers
Enabled : True
UNCAccessOnPrivateComputer
sEnabled : True
ActiveSyncIntegrationEnabl
ed : True
AllAddressListsEnabled : True
RulesEnabled : True
PublicFoldersEnabled : True
SMimeEnabled : True
RecoverDeletedItemsEnabled
: True
InstantMessagingEnabled : True
TextMessagingEnabled : True
ForceSaveAttachmentFilteri
ngEnabled : False
SilverlightEnabled : True
CalendarPublishingEnabled : True
OWAMiniEnabled : True
ASKER CERTIFIED SOLUTION
Jian An Lim
1/24/2014
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